Reliable and Quality HVAC Service
At Wonder Windows, we pride ourselves on being one of the most esteemed providers of windows and doors throughout Rochester and Buffalo, NY. With over 60 years of experience, we have earned a reputation for providing high-quality products and exceptional customer service. Our team is dedicated to helping homeowners like you bring their vision to life, enhancing the beauty, performance, and energy efficiency of their homes.
Our Services
We offer a diverse inventory of windows and doors from top manufacturers, including OKNA, Sierra Pacific, Andersen, Starmark, and more. Our selection includes a wide range of styles, materials, and brands to fit every lifestyle, climate, and budget. From replacement windows to entry doors, patio doors, and storm doors, we have everything you need to upgrade your home. Our team of experts is committed to helping you find the perfect solution for your unique needs and preferences.
Our Mission
Our mission is to simplify the process of shopping for windows and doors, making it easier for homeowners to find the right products for their homes. We understand that every home is unique, and we strive to provide personalized service to meet the specific needs of each of our customers. Whether you're looking to enhance the beauty, performance, or energy efficiency of your home, we have the expertise and compassion to help you achieve your goals.
Our Commitment to Quality
At Wonder Windows, we're committed to providing high-quality products and exceptional customer service. We believe in building long-term relationships with our customers, and we're dedicated to ensuring that every interaction with our company exceeds your expectations. We offer a Best Price Guarantee, 100% unsecured financing options, and a range of specials and promotions to make our products more affordable for homeowners throughout Western New York.
Learn More About Us
If you're looking for a trusted provider of windows and doors in Rochester and Buffalo, NY, look no further than Wonder Windows. Browse our website to learn more about our products, services, and company history. We're proud to have earned a reputation as one of the most esteemed providers of windows and doors in Western New York, and we look forward to helping you enhance the beauty, performance, and energy efficiency of your home.
General Opinion
The reviews of Wonder Windows, Showers & Baths are mixed, with some customers expressing satisfaction with their experience, while others had negative encounters.
Positive Experiences
Many customers praised the company's sales representatives, installation team, and customer service. They appreciated the professionals' courtesy, attention to detail, and timeliness. Some customers were impressed with the quality of the windows and the installation process, stating that the company delivered on its promises.
Negative Experiences
However, several customers had disappointing experiences with the company. They encountered issues with communication, scheduling, and installation. Some customers experienced delays, mistakes, and poor customer service, leading to frustration and disappointment.
Common Complaints
Some of the common complaints included:
- Poor communication and lack of follow-up
- Delays and scheduling issues
- Measurement and installation mistakes
- Unprofessionalism and incompetence
- High prices and poor value for money
Praise for Specific Employees
Some customers praised specific employees, such as Scott Piccolo, who was described as "amazing" and "meticulous." Other employees, like Chase from Rochester, were also commended for their professionalism and problem-solving skills.
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