Trust Us to Keep You Comfortable All Year Round
At Mr. Kool's Heating & Air, we pride ourselves on being the go-to heating and air services provider in Knoxville, TN. With years of experience and a team of highly trained and professional technicians, we offer a wide range of services designed to keep your home or business comfortable and running smoothly.
Our Services
Our comprehensive range of services includes heater repair and maintenance, heater installation and replacement, heat pump installation and replacement, heat pump repair and maintenance, commercial HVAC installation and replacement, commercial HVAC repairs and maintenance, ductless mini-split AC systems, furnace installation and replacement, furnace repair and maintenance, gas log fireplaces, AC installation and replacement, AC repair and maintenance, and AC filter replacements, among others. Whether you need emergency repair services or routine maintenance, our team is dedicated to providing prompt, reliable, and affordable solutions tailored to your specific needs.
Our Commitment to Excellence
At Mr. Kool's Heating & Air, we are committed to delivering exceptional service and unparalleled customer satisfaction. Our team is licensed, insured, and bonded, and we take pride in our reputation for providing expert HVAC services that meet the highest standards of quality and professionalism. As a locally owned and operated business, we are dedicated to serving the Knoxville, TN community with integrity, honesty, and a passion for excellence.
Our Promise
Our promise to you is simple: we will provide you with the best possible service, every time. Whether you need urgent repair services or routine maintenance, we will respond quickly, diagnose the issue accurately, and provide a solution that meets your needs and budget. Our goal is to build long-term relationships with our customers, and we strive to earn your trust and loyalty through our commitment to excellence and customer satisfaction.
Poor Customer Service and Unprofessional Behavior
Two reviewers had a poor experience with the company, citing unprofessional behavior from the owner. One reviewer was left without a copy of the estimate and was ignored when they tried to request it. Another reviewer reported that the owner was accusatory and hot-headed when dealing with issues related to their brand new unit, and even threatened to not come out to fix the problem.
Excellent Service and Professionalism
On the other hand, many reviewers had a positive experience with the company, praising the owner's responsiveness, professionalism, and work ethic. They reported prompt responses to their calls, quick repairs, and fair prices. Many reviewers appreciated the owner's knowledge, friendliness, and honesty, and felt comfortable doing business with him.
Common Themes
- Responsiveness: Many reviewers praised the company's quick response to their calls, with some even getting same-day service.
- Professionalism: Most reviewers appreciated the owner's professionalism, knowledge, and friendly demeanor.
- Fair Prices: Several reviewers mentioned that the company offered fair prices for their services.
Be the first to review Mr.kool Heating & Air.
Write a Review
