Keeping You Comfortable All Year Round
At Rocky Top HVAC, we're not just your average HVAC company; when it comes to heating and air conditioning, we're the trusted leaders in Knoxville, Tennessee. For over a decade, we have been the Knoxville area's reliable source for fast, top-quality heating, air conditioning, and indoor air quality services. Our highly-trained, NATE-certified team can handle it all, from new central heating installation to emergency AC repairs, thermostat recalibration, generator service, maintenance, and more.
Our Services
We understand that a broken heater or air conditioner often constitutes an emergency. Because of this, we are available 24/7 for our clients and we offer fast, same-day service. Our technicians are committed to delivering a truly great experience-every time. Whether you're looking for emergency repairs or you're interested in joining one of our maintenance programs, we're ready to help. We also offer professional air duct cleaning to reduce the amount of dust and other debris circulating inside your home and to improve the efficiency of your heating and cooling systems. With state-of-the-art technology and advanced HEPA filtration to remove 99.97% of particles from the air, this service is ideal for those who suffer from allergies, asthma, or other respiratory ailments.
Our Commitment to You
At Rocky Top HVAC, our number one priority is our customers; if you're not completely happy with our work, we'll return your money, no questions asked. When we come out to fix your heater or air conditioner, evaluate your indoor air quality, or conduct a full-system tune-up, we treat your home like our own. Most of all, we want to ensure that you're not only satisfied with our services immediately after the job is completed, but also that you stay comfortable and happy in the long run. With this in mind, we're proud to be the only company in our area to offer a lifetime repair warranty.
Overall Excellent Experience with Rocky Top Air
Responsive and Attentive Service
Many reviewers praised Rocky Top Air for their prompt and responsive service. Several reviewers mentioned that the technicians arrived on time, were courteous, and explained the issues and solutions clearly. Many also appreciated the company's willingness to address concerns and fix issues promptly.
Knowledgeable and Friendly Technicians
Reviewers consistently praised the technicians at Rocky Top Air, describing them as knowledgeable, friendly, and courteous. Many mentioned specific technicians, such as Tim, Scott, Jamal, and Travis, who went above and beyond to explain the issues and provide solutions.
Honest and Trustworthy
Several reviewers mentioned that Rocky Top Air's technicians were honest and didn't try to sell them unnecessary services or parts. This transparency and trustworthiness earned the company high praise from many reviewers.
Minor Issues with Scheduling and Communication
A few reviewers mentioned minor issues with scheduling and communication, such as arrival times or discrepancies in scheduled appointments. However, these issues were quickly resolved, and the company's commitment to customer satisfaction was evident.
Two Negative Reviews
Unfortunately, two reviewers had negative experiences with Rocky Top Air. One reviewer had issues with the installation of their HVAC system, and the other experienced problems with their unit's performance. However, these reviews were outliers, and the majority of reviewers had overwhelmingly positive experiences.
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