Building Homes that Reflect Your Style
At Guinco Service Appliance Repair, we're dedicated to providing skilled and honest solutions to our customers. As a multi-national award-winning servicer, we pride ourselves on being the top tier of home appliance repair service. Our trained and certified technicians are here to provide repair service with integrity that is done right the first time. No upselling, no stalling, and no false promises.
Our Mission
Our mission is to provide honest, knowledgeable, and dependable appliance repair services for all of our customers. We intend to work in the most expedient and friendly manner possible while exceeding customer expectations. We believe that everyone deserves quality appliance repair and professional and courteous service.
Our Services
We offer a wide range of services, including appliance repair, maintenance, and troubleshooting tips to help you get the most out of your appliances. Our certified technicians are trained to repair all major brands and models, and we guarantee our work with a year-long warranty. We're committed to providing professional, courteous, and reliable service to our customers.
Our Story
Guinco Service started in a family garage in south Fort Worth, Texas in 1997 with a lone technician, Jeff Guinn, our President and Owner. As our customer base steadily grew over the years, Jeff began hiring technicians and eventually more office staff. We expanded into Oklahoma in 2015 and our recent venture has taken us to Arizona. Today, Guinco Service has close to 100 employees, servicing over 400 homes per day in four different states! We genuinely thank you for letting our family help yours!
Why Choose Guinco Service?
We're proud to be a part of the W Service Network servicer for North Texas, Oklahoma City, Wichita, KS, and Phoenix, AZ. We have direct access to Whirlpool, which allows us to have hands-on factory training for your appliances. This also allows us to get OEM parts directly from the manufacturer. We will have the latest and most up-to-date service information on each unit to help ensure proper and timely repairs for you.
Education
At Guinco, we're dedicated to creating an educated public. We know how stressful a broken appliance can be. We're here to do anything in our power to alleviate that stress. We offer troubleshooting tips, maintenance suggestions, and helpful hints in increasing the longevity of your appliances.
Charitable Contributions
Throughout the years, we've had the pleasure of helping many nonprofit organizations. We're committed to giving back to our community and making a positive impact on those around us.
Outstanding Customer Service and Repair Experience
The majority of customers have praised Guinco's technicians for their exceptional service, professionalism, and expertise in repairing various appliances. Many reviewers have expressed their satisfaction with the prompt and efficient service provided by technicians like Efrain, Greg, Carleen, Randall, and Shane. These technicians were knowledgeable, friendly, and meticulous in their work, ensuring that the repairs were done correctly and efficiently.
Timely and Efficient Repairs
Many customers have appreciated the quick response time and efficient repair process provided by Guinco. Technicians like Efrain and Greg have been praised for their ability to diagnose and fix issues quickly, often in a single visit. This has resulted in minimal downtime and inconvenience to customers.
Professionalism and Respect
Guinco's technicians have been commended for their professionalism, respect, and courtesy towards customers. They have been described as friendly, polite, and knowledgeable, making customers feel at ease and confident in their abilities.
Issues with Scheduling and Communication
However, some customers have experienced issues with scheduling and communication. A few reviewers have complained about the lack of flexibility in scheduling, delayed responses, and inadequate communication from customer service representatives.
Part Availability and Warranty Issues
Some customers have faced issues with part availability, leading to delays in repairs. Additionally, a few reviewers have expressed frustration with warranty-related issues, including difficulties in getting refunds or resolving issues with the manufacturer.
