A Difference You Can Feel!
At Western Mechanical, we are dedicated to providing top-notch heating and cooling services to residential and commercial clients in the greater Albuquerque area and state of New Mexico. With over 25 years of experience, our team of certified technicians is committed to delivering exceptional customer service, high-quality workmanship, and energy-efficient solutions to meet your unique needs.
Our Story
Since 1995, our mission has been to provide lifecycle services for commercial, residential, and specialty construction projects. Our founder, Mike, and the Western Mechanical team are passionate about building and maintaining residential and commercial air and heating systems that exceed our clients' expectations. We take pride in our work, and our commitment to excellence has earned us a reputation as one of the most respected and successful HVAC contractors in the Albuquerque metropolitan area.
Our Services
We offer a comprehensive range of heating and cooling services, including:
- Refrigerated Air Conditioning
- Evaporative Cooling
- Forced Air Heating
- Hot Water Heating (including Boilers and Water Heaters)
- Preferred Customer Service Agreement Benefits (including Discounts)
- Maintenance Contracts & Service Agreements
- 24-Hour Emergency Service (with service contract)
Our Expertise
Our technicians undergo regular training to stay up-to-date on the latest technology, ensuring you receive the best possible service. We are licensed, bonded, and insured, giving you peace of mind that your heating or cooling system is in good hands.
What Sets Us Apart
At Western Mechanical, we believe in providing honest, reliable, and professional service that exceeds our clients' expectations. We treat you with the respect you deserve, and your heating or cooling system with the excellence it demands. Our goal is to provide you with a comfortable, energy-efficient, and cost-effective solution that meets your unique needs.
Call to Action
Contact us today to experience the Western Mechanical difference! Call 505-341-4458 for a FREE estimate, and let us help you achieve the perfect balance of comfort, energy efficiency, and cost-effectiveness.
Company Review Summary
Overview
Western Mechanical, a heating and cooling company, has received both positive and negative reviews from customers. While many customers have praised the company's professionalism, prompt service, and knowledgeable technicians, others have expressed frustration with hidden fees, poor communication, and overpricing.
Positive Reviews
Many customers have reported positive experiences with Western Mechanical, citing the company's prompt and professional service, knowledgeable technicians, and fair pricing. Technicians such as Joshua, Victor, and Justin have been praised for their expertise and friendly demeanor. Several customers have also commended the company's responsive and professional office staff, including Amanda and Stephanie.
Negative Reviews
On the other hand, some customers have expressed frustration with the company's business practices. Common complaints include hidden fees, poor communication, and overpricing. Some customers have reported being surprised by additional charges or fees that were not disclosed upfront. Others have experienced poor communication, including long wait times and unreturned calls. A few customers have also reported being overcharged for services or repairs.
Common Issues
Some common issues that have been reported by customers include:
- Hidden fees or charges
- Poor communication or long wait times
- Overpricing or high costs for services or repairs
- Lack of transparency or unclear pricing
Recommendations
Based on the reviews, it is recommended that customers carefully review pricing and services before scheduling an appointment with Western Mechanical. It is also recommended that customers ask about any potential fees or charges upfront to avoid surprises. Additionally, customers should be aware of the company's business practices and be prepared to ask questions or seek clarification if necessary.
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