Trust us to fix it right, the first time!
At North Dallas Appliance Repair, we pride ourselves on being a family-owned and operated business that has been serving the Dallas area since 1993. Our commitment to honesty and integrity has earned us a reputation as one of the most trusted appliance repair services in the region. With over 40 years of combined experience, our team of licensed and insured technicians are dedicated to providing professional and reliable in-home appliance repair services to our customers.
Our Services
We offer a comprehensive range of appliance repair services for all major household appliances, including refrigerators, washers, dryers, ovens, ranges, microwaves, and dishwashers. Our experienced technicians are knowledgeable about all major brands, including Sub-Zero, GE, Maytag, Whirlpool, Kenmore, LG, and Samsung. Whether your appliance is not functioning properly or has stopped working altogether, our team is equipped to diagnose and repair it quickly and efficiently.
Our Commitment
At North Dallas Appliance Repair, we are committed to providing our customers with exceptional service, transparency, and honesty. We understand the importance of timely and reliable appliance repair, which is why we offer same-day service in most cases. Our technicians will diagnose your problem, provide you with an exact price for the total cost of repairs, and get your approval before proceeding. We stand behind our repairs, and our customers' satisfaction is our top priority.
Our Story
Our journey began in 1993 when Scott Glover, our owner and operator, opened Scott's Maytag Home Appliance Center in Mesquite, TX. Over the years, we have evolved and expanded our services to cater to the growing demands of the Dallas area. With our website launched in 2008, we became North Dallas Appliance Repair, and our commitment to quality, honesty, and customer satisfaction has remained unwavering.
Meet Our Team
Scott Glover, our owner and operator, has been in the appliance business since the 80s. With a rich experience in sales and repair, Scott is dedicated to providing exceptional customer service and ensuring that every customer is satisfied with our services. Bobby Jefferies, our Service Manager, has over 20 years of experience in appliance repair and is licensed and insured to work on all major manufacturers' appliances.
Service Experience
The reviews of North Dallas Appliance Repair span a range of ratings, from 1 to 5 stars. The majority of customers have had positive experiences, praising the prompt and courteous service, as well as the technicians' expertise. However, a few customers have had negative experiences, citing poor communication, unprofessional behavior, and unacceptable repair outcomes.
Technical Issues
Some of the technical issues addressed by the company include faulty dryers, refrigerators, and microwave ovens. The company's technicians are able to diagnose and repair these issues efficiently, with many customers reporting same-day or next-day service.
Customer Service
Positive customer service experiences are highlighted, with technicians arriving on-time, being knowledgeable, and communicating effectively with customers. However, a few customers have reported poor communication, including difficulty in leaving messages and feeling talked down to.
Business Practices
A few customers have expressed concerns about the company's business practices, including high prices and disappointing outcomes. One customer reported being misled about the cost of repairs, while another felt that the company prioritized making a profit over fixing the issue.
Conclusion
While North Dallas Appliance Repair has its strengths, including prompt and courteous service, a few customers have had negative experiences. It is essential for customers to carefully research the company and read reviews before committing to repairs.
