Quality Service, Personal Attention
Yorkville Plumbing and Heating has been serving the community for generations, providing the finest plumbing, heating, and air conditioning products and services in New York. As a locally-owned and operated business, we take pride in our commitment to deliver exceptional customer service and unparalleled expertise in the industry.
Our Mission
At Yorkville Plumbing and Heating, our mission is to provide top-notch plumbing, heating, and air conditioning services to our customers. We strive to deliver personalized attention to each customer, ensuring that their needs are met efficiently and expertly. Our team of dedicated service technicians is extensively trained, courteous, and knowledgeable in their respective fields, ensuring that we exceed our customers' expectations.
Our Services
Yorkville Plumbing and Heating offers a wide range of services to cater to the diverse needs of our customers. Our expertise includes:
- Plumbing Services: From water heater installations to drain cleaning, toilet hot water circulator, and faucet repairs, we've got you covered.
- Heating Services: Our expert technicians can install, maintain, and repair heating systems, ensuring your home or business stays warm and cozy during the cold months.
- Air Conditioning Services: Whether you need a new air conditioning unit or repair services, our team is equipped to handle your needs.
- New Construction: We provide comprehensive plumbing solutions for new construction projects, ensuring that your home or business is equipped with top-notch plumbing systems.
- Leaking Detection and Repair: Don't let leaks go unnoticed! Our experts can detect and repair leaks promptly, preventing further damage and costly repairs down the line.
- Residential Remodeling: Whether you're renovating your home or installing new fixtures, our team can help you achieve your vision.
Why Choose Yorkville Plumbing and Heating?
At Yorkville Plumbing and Heating, we pride ourselves on our ability to deliver exceptional customer service, expert solutions, and cost-effective pricing. Our team of experienced professionals is dedicated to exceeding your expectations, ensuring that you receive the best service possible. With our commitment to quality and customer satisfaction, you can trust that You're in good hands with Yorkville Plumbing and Heating.
Overall Experience
The reviews highlight varying levels of satisfaction with Fred Smith Plumbing. While some customers had positive experiences, others were subjected to poor service, miscommunication, and unprofessional behavior.
Quality of Work
Some customers, like Romanie Baines and John Mermelstein John, praised the quality of work and professionalism of the plumbers, particularly Stefan and their respective plumbers. However, others, like Brittney Reimert, experienced issues with incompetent staff and poor communication. Mike Samtur's review highlights the company's alleged dishonesty and lack of accountability.
Communication and Staff
The reviews reveal a pattern of poor communication and unresponsiveness from Fred Smith Plumbing's staff. Many customers reported difficulty in getting in touch with the company, with some supervisors failing to show up or not returning calls. The company's handling of rescheduling appointments and job assignments also seemed disorganized and inadequate.
Professionalism and Accountability
The reviews suggest that Fred Smith Plumbing often fell short in terms of professionalism and accountability. The company's handling of customer concerns, complaints, and issues was often inadequate, leading to frustration and disappointment. Despite complaints and repeated issues, the company rarely apologized or took responsibility for their mistakes.
Recommendations
It is unclear whether the company can be recommended in its current form. While some customers had positive experiences, many others reported significant issues. The company's lack of accountability, poor communication, and poor customer service may lead potential customers to consider alternative options.
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