Your Comfort, Our Priority
At ACS Absolute Comfort, we take pride in being a trusted heating and air conditioning service resource in the greater Houston, TX area. Since 2007, we have been providing top-notch HVAC services to residents and businesses in Houston and surrounding communities, including Sugar Land, Pearland, and Spring.
Our Story
As a family-owned and operated business, we focus on delivering comfort solutions that cater to the unique needs of our customers. Whether it's air conditioning repair, heating system installation, or indoor air quality solutions, we strive to exceed expectations. Our commitment to quality, excellent service, and reasonable pricing has earned us an esteemed reputation in the industry.
Our Services
We offer a comprehensive range of HVAC services, including:
- Air Conditioning Installation and Repair
- Heating Installation and Repair
- Commercial HVAC Solutions
- Indoor Air Quality Solutions
- Preventive Maintenance and Tune-Ups
- 24/7 Emergency Service
Our technicians are NATE-certified, ensuring that they have the expertise to repair any make or model of equipment in the HVAC market. We take pride in our neat, safe work environment and complete our work efficiently, minimizing disruptions to your schedule.
Our Promise
At ACS Absolute Comfort, we promise to uphold the high standards set by respected manufacturers in the industry. We are committed to delivering honest, reliable, and quality work, ensuring 100 percent customer satisfaction. We believe that you have enough to worry about without having to concern yourself with your heating and cooling system.
Overview of Reviews
The reviews for ACS Absolute Comfort Heating and Cooling are mixed, with 15 positive reviews and 5 negative reviews.
Positive Reviews
The positive reviews praise the company's prompt and professional service, knowledgeable technicians, and reasonable prices. Many reviewers mentioned the technician Mike Phan, who was described as polite, friendly, and efficient. Reviewers appreciated the explanations of the work to be done, the quality of the work, and the cleanliness of the technicians. Some reviewers mentioned that they have been loyal customers for years and have always been satisfied with the work.
Negative Reviews
The negative reviews criticize the company's dishonest diagnostic practices, overpricing, and poor communication. Some reviewers felt that the technicians were not truthful about the extent of the repairs needed and tried to take advantage of them financially. Others mentioned that the company was unresponsive to their calls and failed to follow up on scheduled appointments.
Technician Performance
The performance of the technicians is a significant aspect of the reviews. Many reviewers praised the technicians' knowledge, professionalism, and communication skills. However, some reviewers were dissatisfied with the technicians' honesty, pricing, and work quality.
Common Issues
The most common issues mentioned in the reviews include:
- Dishonest diagnostic practices
- Overpricing
- Poor communication
- Unresponsive technicians
- Failure to follow up on scheduled appointments
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