Protecting Your Home and Business, One Alarm at a Time
At OneAZ Alarm, we are committed to providing comprehensive security solutions to homes and businesses in Phoenix, Arizona, and beyond. As a family-owned and operated business, we have been serving the valley for over 35 years, and we take pride in our commitment to providing top-notch alarm and security services.
Our Story
OneAZ Alarm, Inc., formerly known as AAA Alarm & Security, Inc., was founded in 1985 with the goal of providing the most up-to-date alarm and security services to the community. Over the years, we have grown to become one of the most trusted security solution providers in Arizona. Our team of experts has maintained an A+ rating with the Better Business Bureau, and we ensure that all our technicians are licensed, bonded, and insured.
Our Services
We offer a complete line of services designed to provide comprehensive security solutions to our customers. Our services include:
- Commercial and residential alarm systems
- Fire and life safety systems
- Video surveillance and monitoring
- Access control systems
- Home automation and smart home capabilities
- Home theater installation
- Central vacuum systems
- Cabling and data systems
We partner with top manufacturers and producers to provide our customers with the best products available. Our team stays up-to-date with the latest advancements in the industry to ensure that our customers have access to the latest technology.
Our Approach
At OneAZ Alarm, we understand that every home and business has unique security needs. That's why we provide customized proposals to accommodate each customer's specific requirements. We take the time to understand your security concerns and design a solution that meets your needs and budget.
Our commitment to customer satisfaction is unmatched. We pride ourselves on placing our customers first and providing 24/7 service when necessary. Our technicians are licensed, bonded, and insured, and we guarantee our work.
Why Choose Us
At OneAZ Alarm, we believe in building long-term relationships with our customers. We offer competitive pricing, flexible payment plans, and exceptional customer service. Our team is dedicated to providing the highest level of service and support to ensure that our customers have peace of mind knowing that their homes and businesses are secure.
Service Issues and Miscommunications
Many customers have expressed frustration with the company's service, citing issues with alarm systems, poor communication, and unresponsive customer service. Some customers have experienced problems with their alarm systems, such as faulty sensors and errors, and have had difficulty getting help from the company.
Poor Customer Service
Several customers have reported negative experiences with the company's customer service, including long wait times, unhelpful representatives, and a lack of resolution to their issues. Some have even reported being threatened with collections and lawsuits.
Contract and Billing Issues
Many customers have expressed frustration with the company's contracts and billing practices, including automatic renewals and termination fees. Some have reported being stuck in contracts with no way to cancel, and others have been charged fees for services they didn't receive.
Positive Experiences
On the other hand, some customers have reported positive experiences with the company, citing professional and prompt service, helpful technicians, and good communication.
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