Transforming Spaces, One Tile at a Time
At Once Upon a Tile, we take pride in being the premier tile showroom of Massachusetts, offering an incredible selection of decorative tile, handcrafted by many artisans. Our team of designers is dedicated to assisting you in creating an original and expressive interior setting, at a moderate price.
Our Story
Established in 1985, Once Upon a Tile has been the go-to destination for homeowners, designers, and contractors seeking exceptional tile and stone products. We showcase top manufacturers whose tile and stone come from around the world, along with a plethora of creative artists who offer uniquely handcrafted and painted tiles from small studios around the country.
Our Services
We understand that every project is unique, and that's why we offer a range of services to cater to your specific needs. Our designer consultation service allows you to work one-on-one with our trained staff to find the perfect tile to suit your tastes, style, and budget. We also provide layouts and mock-ups to help you visualize your project, ensuring that you get the perfect outcome. For a seamless installation, we recommend our team of professional installers who have years of experience and a passion for their craft.
Inspiration Gallery
Explore our inspiration gallery, where you'll find a vast collection of stunning tile and stone designs, showcasing the latest trends and styles. From kitchen tile backsplashes to swimming pool floors, our gallery is designed to inspire and spark creativity.
Visit Our Showroom
Located at 12 Westminster St. Fitchburg MA 01420, our showroom is open for full service, Monday to Saturday. We invite you to come and experience a world where tile and stone blend to create unparalleled function and beauty. Appointments can be scheduled beyond regular store hours, and we're always happy to accommodate your needs.
Tile Selection and Quality
Once Upon a Tile offers an extensive selection of tile, including unique and high-end options that impressed many customers. The staff, particularly Ashley and Gab, were praised for their expertise and ability to help customers find the perfect tile for their projects.
Installation Services
Chad, the installer, received high praise for his quality workmanship, attention to detail, and honesty. However, there were some issues with installation, including a customer who reported being left with a messy kitchen and a minor area that was missed during grouting.
Customer Service
The staff at Once Upon a Tile were often described as helpful, friendly, and knowledgeable. However, there were some instances of poor customer service, including a customer who was told they would not be helped until a later time and another who received a sarcastic comment when they brought an issue to the staff's attention.
Parking and Store Appearance
Some customers mentioned that the parking at Once Upon a Tile was awkward or limited, and that the store's exterior appearance did not reflect the quality of the products and services inside.
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