Trust Us to Get Your Life Back on Track
At Franklin Plumbing Services, we are dedicated to providing exceptional plumbing services to the Quad City Area. With over 30 years of experience in the industry, we have built a solid reputation for our unparalleled plumbing services and complete customer satisfaction. As a family-owned business since 1987, we take pride in our certified and experienced staff, who are committed to providing top-notch services at affordable prices. Our work comes with a warranty, giving you peace of mind and assurance that the job will be done to perfection.
Our Mission
Our mission is to provide reliable, efficient, and affordable plumbing services to our customers. We strive to build long-lasting relationships with our clients based on trust, honesty, and quality workmanship. Our team of experienced plumbers is dedicated to providing emergency services, residential and commercial plumbing solutions, and sewer and drain services that meet the highest standards.
Our Services
At Franklin Plumbing Services, we offer a wide range of services to meet the unique needs of our customers. Our emergency service is available 24/7, so you don't have to wait to get your life back on track. Our residential services include fixing leaky faucets, remodeling bathrooms, and installing new water heaters. Our commercial services cater to businesses of all sizes, providing plumbing solutions that meet their specific needs. We also specialize in sewer and drain services, including cleaning, repairing, and replacing sewer lines and drains.
Why Choose Us
At Franklin Plumbing Services, we differentiate ourselves from other plumbing companies through our commitment to quality, reliability, and customer satisfaction. Our team of experienced plumbers is licensed, bonded, and insured, giving you peace of mind and assurance that the job will be done to perfection. We use quality products from top brands, and our work comes with a warranty. Our 30+ years of experience in the industry have earned us a solid reputation in the Quad City Area, and we are proud to be a BBB-accredited company.
Overall Service and Customer Satisfaction
Franklin Plumbing Services received overwhelmingly positive reviews from their customers. The company's prompt communication, professional technicians, and excellent workmanship were consistently praised by customers. Many reviewers mentioned that the company's technicians were friendly, knowledgeable, and willing to go above and beyond to ensure customer satisfaction.
Technicians and Communication
The company's technicians, including TJ, Mike, Kade, Raphael, Anthony, and other unnamed staff members, were praised for their professionalism, communication skills, and attention to detail. Customers appreciated the technicians' willingness to explain the work being done, provide options for repairs, and keep them informed throughout the process.
Work Quality and Pricing
The quality of the work performed by Franklin Plumbing Services was consistently praised by customers. Many reviewers mentioned that the prices were reasonable and the value for money was excellent. However, one reviewer experienced a significant price discrepancy and felt taken advantage of.
Areas for Improvement
One reviewer reported poor communication and a lack of promptness from the company. Another reviewer experienced unaffordable pricing and felt that the company should provide a heads-up about the cost of repairs.
Rating Distribution
The majority of reviews (14 out of 17) were 5-star reviews. Two reviews were 1-star reviews, with one reviewer experiencing poor communication and unaffordable pricing, and the other reviewer receiving a ridiculous quote and feeling taken advantage of.
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