Your Partner in Heating and Cooling Solutions
At Thomas & Galbraith Heating, Cooling & Plumbing, we take pride in being a leading provider of comprehensive HVAC and plumbing services in the Cincinnati area. With years of experience and a commitment to excellent customer service, we strive to deliver top-notch solutions for our clients' heating, cooling, and plumbing needs.
Services
At Thomas & Galbraith Heating, Cooling & Plumbing, we understand the importance of maintaining a comfortable and efficient living or working space. Our team of experienced professionals is dedicated to providing comprehensive services that cater to all your heating and cooling requirements. From installing new systems to repairing and maintaining existing ones, we've got you covered.
Our services include:
Heating Services
- Installation of new furnaces, heat pumps, and boilers
- Repair and maintenance services for existing heating systems
- Comprehensive maintenance plans to prevent breakdowns and extend the lifespan of your system
- Emergency services for unexpected heating system failures
Cooling Services
- Installation of new air conditioning systems and heat pumps
- Repair and maintenance services for existing cooling systems
- Comprehensive maintenance plans to ensure optimal performance and efficiency
- Emergency services for unexpected cooling system failures
Plumbing Services
- Installation of new plumbing systems and fixtures
- Repair and maintenance services for existing plumbing systems
- Comprehensive maintenance plans to prevent leaks and other issues
- Emergency services for unexpected plumbing failures
Comprehensive Maintenance Services
At Thomas & Galbraith Heating, Cooling & Plumbing, we recognize the importance of routine maintenance for heating and cooling systems. Our comprehensive maintenance services help prevent breakdowns, reduce energy consumption, and extend the lifespan of your system. Our experienced technicians will perform regular tune-ups, cleaning, and inspections to ensure your system remains efficient and effective.
True Comfort Membership
Our True Comfort Membership plan offers peace of mind for homeowners and businesses alike. With our annual plan, you'll enjoy priority service, discounts on repairs and replacements, and a comprehensive maintenance program designed to keep your heating and cooling systems running smoothly. As a member, you'll also have access to exclusive discounts and special offers.
Our Commitment to Excellence
At Thomas & Galbraith Heating, Cooling & Plumbing, we're dedicated to delivering exceptional services that meet the unique needs of our clients. We pride ourselves on our:
- Expertise: Our technicians are extensively trained and licensed professionals with years of experience in the HVAC and plumbing industry.
- Quality: We utilize only the highest-quality products and materials to ensure reliable and efficient performance.
- Customer Service: Our dedicated team is committed to providing exceptional customer service, addressing your concerns and satisfying your needs.
Get in Touch
At Thomas & Galbraith Heating, Cooling & Plumbing, we're eager to assist you with all your HVAC and plumbing needs. Contact us today to schedule an appointment or learn more about our services.
Quality of Service
The quality of service provided by Thomas and Galbraith varies across different customers. While some customers had excellent experiences, others were disappointing. Georgianna Parisi and Laura Stiles both gave Thomas and Galbraith 5-star ratings, praising the professionalism and thoroughness of their technicians, Nick and Alec. Sondra Parker also gave the company 5 stars, commending them for their competitive pricing and top-notch service. However, Jessi Saunders, Donnie Ballgame, and Craig Langhals were not as impressed. Saunders had a technician try to strong-arm her into signing a work order, while Ballgame was unhappy with the company's markup on parts. Langhals was met with a reluctance to complete a small job and was told it would cost $563 to replace an outdoor spigot.
Communication and Honesty
Communication and honesty are key aspects of the customer experience. Thomas and Galbraith seems to excel in these areas, with many customers praising their technicians for being communicative and honest about the work required. Georgianna Parisi and Darryl Christ both mentioned that their technicians were courteous and kept them informed throughout the process. Nina Ranford was also pleased with Alic's ability to explain everything to her in a patient and knowledgeable manner.
Price and Value
The pricing of Thomas and Galbraith seems to be a point of contention. Donnie Ballgame and Craig Langhals both mentioned that the company's markup on parts was excessive, while Langhals was also unhappy with the quote for replacing an outdoor spigot. However, Sondra Parker commended the company for their competitive pricing. Georgianna Parisi did not mention price specifically, but praised the value she received for the work done.
Technical Expertise
The technical expertise of Thomas and Galbraith's technicians is also variable. While some customers praised their technicians for being knowledgeable and professional, others were not impressed. Specifically, Jessi Saunders was unhappy with the technician's attempt to diagnose the problem without properly investigating. Langhals was also disappointed with the company's lack of willingness to perform a small job.
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