Service is our Business and We're the best in the Business
For over 37 years, R.B. Spencer, Inc. has been proudly serving the Yuba-Sutter-Colusa and surrounding areas. We are committed to providing excellent service and installation on heating and air conditioning units for homes and businesses of any size. Our team of 53 wonderful employees is dedicated to maximizing customer satisfaction and delivering exceptional results.
About Us
R.B. Spencer, Inc. was founded in 1984 by Bob Spencer, who has maintained an old-fashioned philosophy that servicing our customers is a job worth doing well. We are a 5-star Lennox Dealer and have received several notable awards, including the Employer Excellence Award, Recognition of Veterans, Lennox Centurion Award, Outstanding Dealer Performance in Western Region, and the Lennox Circle of Excellence Award Dealer.
Our Services
At R.B. Spencer, Inc., we offer a wide range of services to ensure the comfort and well-being of our customers. Our services include:
- Heating and Air Conditioning Installation: We provide expert installation of heating and air conditioning units for homes and businesses of any size.
- Residential and Commercial HVAC Services: We offer repair and maintenance services for all makes and models of HVAC systems, as well as preventative maintenance and tune-ups to ensure peak efficiency.
- Indoor Air Quality: We test air quality and install purification and filtration systems to remove pollutants and dust from recycled air.
- Commercial Refrigeration: Our team of experienced technicians is highly qualified to handle commercial refrigeration units, stoves, and ice makers.
- Preventive Maintenance: We offer annual tune-ups that keep your systems operating at peak efficiency, saving you time and energy.
Meet the Team
Our team of experts is led by Bob Spencer, the owner and President of R.B. Spencer, Inc. Bob is dedicated to providing quality services and has spent his days working on commercial and design-build projects, HVAC estimating, and problem-solving.
Mission Statement
At R.B. Spencer, Inc., we strive to deliver top-notch customer service and high-quality products to our valued customers. We are committed to listening to your concerns, answering your questions, and helping you find the perfect home comfort solution for your home or business.
Our Commitment
We at R.B. Spencer, Inc. are committed to providing our customers with the finest quality products and services available. We are dedicated to servicing you, our customer, and delivering exceptional results. We promise that you will receive expert advice and knowledge, quality service, and exceptional communication and customer service.
Customer Satisfaction
The customers of R.B. Spencer Heat and Air are extremely satisfied with the services they received. The technicians were described as friendly, honest, and professional, providing excellent service and going above and beyond to ensure customer satisfaction.
Technician Quality
The technicians, including Cyrus, Alex, Chris, and others, were praised for their politeness, professionalism, and expertise. They were able to diagnose and fix issues efficiently, and some even provided additional services such as cleaning and maintenance agreements. The customers appreciated the technicians' ability to explain the work they were doing and their willingness to answer questions.
Scheduling and Follow-up
The customers were impressed with the scheduling and follow-up provided by R.B. Spencer Heat and Air. They appreciated being given a window of time for the service visit and being kept informed of the technician's arrival time. The customers also appreciated the reminder notifications for maintenance agreements.
Overall Experience
The overall experience with R.B. Spencer Heat and Air was described as excellent by the customers. They appreciated the quality of work, the friendly and professional technicians, and the excellent customer service. The customers would highly recommend R.B. Spencer Heat and Air to others and would call them again in the future.
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