Discover the Art of Rug Collecting Today!
Here at Medallion Rug Gallery, we pride ourselves on being a premier destination for high-quality, unique, and collectible area rugs. With over 100 years of experience in the rug industry worldwide and over 40 years of business in our Palo Alto location, we have established ourselves as a trusted and reputable source for rug enthusiasts and interior designers alike.
Our Story
Our commitment to providing exceptional service and unparalleled expertise has earned us the trust of over 150,000 satisfied customers worldwide. We take pride in our extensive inventory, featuring artistic, one-of-a-kind vintage collectibles that are perfect for collectors and investors. Our dedicated team is passionate about helping clients find the perfect rug that complements their unique style and decor.
Our Services
At Medallion Rug Gallery, we understand the importance of ensuring that our clients have a seamless and enjoyable experience. That's why we offer a range of complimentary services designed to make the rug-buying process as easy and stress-free as possible. From our Try First, Buy Later program to our rug washing, repair, and appraisal services, we are dedicated to providing top-notch solutions that cater to our clients' unique needs.
Why Choose Medallion Rug Gallery?
With our extensive inventory, expertise, and dedication to exceptional customer service, Medallion Rug Gallery is the ultimate destination for anyone looking for high-quality, unique, and collectible area rugs. Whether you're an interior designer, collector, or simply looking to add a touch of elegance to your home, we invite you to experience the Medallion difference.
Excellent Service and Quality Rugs
Positive Experiences
Many customers have praised Medallion Rugs for their excellent service, knowledgeable staff, and high-quality rugs. Several reviewers mentioned the help they received from Moe, who was described as patient, helpful, and knowledgeable about Persian carpets. Others appreciated the wide selection of rugs, competitive prices, and easy return policies.
Rug Selection and Quality
Medallion Rugs offers a vast selection of beautiful rugs in various styles, sizes, and materials. Reviewers praised the quality of the rugs, with some mentioning that they were able to find the perfect rug for their needs. The store's consultant, Hamid, was also commended for his patience and helpfulness in finding the right rug.
Convenient Services
The store offers convenient services, including home delivery and installation, as well as rug cleaning and repair services. Some reviewers appreciated the ability to have rugs brought to their home for viewing, making it easier to find the perfect fit.
Poor Service and Damaged Rugs
A few customers had negative experiences with Medallion Rugs, citing poor service, damaged rugs, and unprofessional behavior. One reviewer reported that their rugs were damaged during the washing process, and the staff was unhelpful and rude. Another reviewer mentioned that the company failed to follow up on promises and didn't respond to their requests.
Technical Issues and Website Problems
Some reviewers experienced technical issues, including slow website loading times and limited filtering options. One reviewer was unhappy with the website's inability to search by size.
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