At Arrow Roofing and Supply, Inc., we pride ourselves on being a full-service commercial roofing company with offices in Grand Rapids and Traverse City, Michigan. With over 45 years of experience, we have established ourselves as leaders in the industry, providing exceptional quality commercial roofing services to our customers.
Our History
Since 1969, we have aligned ourselves with top roofing manufacturers, ensuring that our customers receive the best products and services available. We have celebrated numerous milestones, including our 45th anniversary in 2014, which is a testament to our dedication to excellence and customer satisfaction.
Our Services
We offer a comprehensive range of commercial roofing services, including commercial roofing solutions, custom sheet metal services, sustainable roofing options, and service work. Our experienced team is equipped to handle projects of any size, from EPDM to TPO, PVC, Traditional Built-Up-Roofing, Cold Adhesive Built-Up-Roofing, Modified SBS & APP, Shingles, Tile, Sheet Metal Roof Systems, and Waterproofing.
Our Commitment to Quality
At Arrow Roofing, we pride ourselves on our exceptional quality, unmatched service, and superior workmanship. We adhere to manufacturer's standard details and use manufacturer-specified products to ensure that our customers receive the best results. Our team of experienced professionals is dedicated to providing top-notch service, ensuring that our customers are completely satisfied with their roofing solutions.
Our Facilities
We have full-service facilities in Grand Rapids and Traverse City, Michigan, allowing us to serve the Western and Northern Michigan markets with ease. Our equipment fleet, including cranes, semi-trucks, boom lifts, roll-off trucks, pettibones, stake trucks, heated predator machines, vans, and pickups, enables us to completely control projects from start to finish.
Why Choose Us
What sets us apart from our competitors? Our dedication to a drug-free workplace, long-term employees, exceptional quality, safety-first approach, and comprehensive insurance coverage. We are proud to be one of the few facilities in Michigan to carry ES-1 certification, ensuring that our metal products meet current building codes.
Poor Customer Service and Unreliability
Many customers experienced poor customer service, lack of professionalism, and unreliability from Arrow Roofing. They reported being left in the dark, with no communication or follow-up on their concerns. Some customers had to chase the company for updates, only to be met with unreturned calls and broken promises.
Unfulfilled Promises and Miscommunication
Some customers felt misled by Arrow Roofing's promises, which were not fulfilled. The company failed to show up for scheduled appointments, did not follow through on commitments, and left customers feeling frustrated and disappointed.
Roofing Issues and Leaks
Several customers reported experiencing roofing issues, including leaks and incomplete repairs. One customer even reported having a completely wet floor for days, waiting for someone to reach out to them.
Positive Experiences with Specific Representatives
However, some customers had positive experiences with specific representatives, such as Trenton, who were knowledgeable, polite, and professional. These customers reported being satisfied with the service they received and praised the representatives for being responsive and communicative.
Unreliability and Lack of Accountability
Some customers reported feeling that Arrow Roofing did not take responsibility for their actions, instead blaming insurance adjustors or others for their mistakes. This lack of accountability led to further frustration and dissatisfaction.
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