Simply The Best - The highest level of workmanship on every job
At Custom Air & Plumbing, we pride ourselves on being a trusted partner for our customers' heating and air conditioning needs. For over 30 years, we have been serving the residents and businesses of Sarasota and Manatee Counties, providing quality services and products that meet the highest standards of excellence.
Our Services
As a full-service heating, ventilation, and air conditioning company, we offer a range of services to ensure your comfort and satisfaction. Our experts provide prompt and professional services for all your heating and cooling needs, including:
- Heating and air conditioning repair and installation
- Maintenance agreements to prevent breakdowns and extend the life of your equipment
- Budget-friendly financing options to fit your budget
- Professional service backed by a quality guarantee
- Solutions to improve indoor air quality and reduce energy consumption
Our experienced and certified technicians are dedicated to providing exceptional customer service, ensuring that your heating and cooling needs are met efficiently and effectively.
Our Commitment to Quality
At Custom Air & Plumbing, we are committed to providing high-quality products and services that meet the highest standards of excellence. We pride ourselves on:
- Offering competitive pricing and transparent estimates
- Providing accurate diagnosis and repair of heating and cooling issues
- Striving for 100% customer satisfaction
- Involving our customers in the decision-making process
- Ensuring that our technicians undergo extensive background checks and receive ongoing training to ensure their expertise and professionalism
Why Choose Custom Air & Plumbing?
With over 30 years of experience, Custom Air & Plumbing has established a reputation for honesty, reliability, and quality. We take pride in our extensive knowledge and expertise, ensuring that our customers receive the best possible service and solutions. Whether you need emergency repairs or routine maintenance, we are here to help.
Poor Communication and Customer Service
The company has been criticized for poor communication and customer service. Multiple reviewers have mentioned that the company lacks communication between management and staff, leading to issues with service and poor treatment of customers. One reviewer mentioned that the service manager mistreats the service staff, resulting in high turnover.
Unprofessional Behavior
Some technicians have been accused of being rude and unprofessional. One reviewer had a negative experience with a technician who refused to wear a mask in a store and was rude to the employee.
Overcharging and Lack of Transparency
There have been allegations of overcharging and lack of transparency in pricing. One reviewer was charged $603 for labor for a warranty-covered part, and another reviewer was charged $300 for labor for a blower motor replacement.
Technician Performance
While some reviewers have praised individual technicians for their professionalism and good work, others have had negative experiences with technicians who seem to be more interested in talking customers out of using their services than in providing solutions.
Positive Experiences
Despite the negative reviews, some customers have had positive experiences with the company, praising individual technicians for their professionalism and good work.
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