Transforming Spaces. Transforming Lives.
At Foster's Carpet Care, we pride ourselves on being a family-owned and operated business that has been serving the entire Phoenix metro area since 1993, and now also serving Tucson, Casa Grande, and Denver, Colorado. Our commitment to honesty, integrity, respect for our customers' time and property, and a dedication to quality has allowed us to build a thriving business with over 20 service vehicles and 30 employees.
We understand that when it comes to your carpets and other cleaning needs, you have a lot of choices. So, what makes us different? Our family-owned and operated business treats customers the way we'd want to be treated - with honesty and excellent service. Our experienced cleaning technicians have an average of 5+ years of on-the-job experience, ensuring that every job is done right, even if it takes a little longer. We also pride ourselves on our reliability and respect for our customers' time, with a 99% on-time rate, which means less waiting and inconvenience for you.
Our Services
We offer a wide range of services to cater to all your cleaning needs. From carpet repair, to tile and grout cleaning, to upholstery cleaning, we can do it all quickly and competently in one visit. Our services are designed to provide you with the best possible cleaning experience, ensuring that your home or business looks its best. Our team of experienced professionals is dedicated to providing you with exceptional service, ensuring that you receive the best possible results.
Our Story
Mike and Walt Foster started cleaning carpets over 17 years ago, and what started out as a small business has turned into a thriving Valley-wide business. Our commitment to honesty, integrity, respect for our customers' time and property, and a dedication to quality has allowed us to build a loyal customer base. We are proud of our reputation for providing excellent service and look forward to serving you.
General Overview
Foster's Carpet Care has received a mix of positive and negative reviews from customers. The positive reviews praise the company's professionalism, friendly technicians, and excellent cleaning services. Some customers have reported being extremely satisfied with the results, mentioning that their carpets look brand new after the cleaning process. Others have appreciated the company's attention to detail, such as using protective measures to prevent damage to walls and floors.
Positive Comments
- Technicians are friendly, respectful, and efficient
- Excellent cleaning services, with carpets looking brand new after cleaning
- Attention to detail, such as using protective measures to prevent damage
- Good customer service and follow-up
Negative Comments
- Some customers have reported poor cleaning services, with carpets still looking dirty after cleaning
- Technicians being careless, lazy, or unprofessional
- Overcharging for services, particularly pet enzyme cleaning
- Lack of response from the company to customer complaints
Specific Issues
- Bed bugs: One customer reported getting bed bugs after using Foster's Carpet Care services, which they believe was caused by the company's technician bringing in the pests.
- Pet enzyme cleaning: Several customers have expressed dissatisfaction with the company's pet enzyme cleaning services, citing high prices and ineffective results.
- Technicians: Some customers have reported having poor experiences with specific technicians, citing laziness, carelessness, or unprofessionalism.
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