Trust the Dry Star Pros - Restoring You Back to Normal
At Dry Star Restoration, we understand the importance of restoring your home or business back to its pre-loss condition. With over 10 years of experience in the water damage restoration industry, our team of certified experts is dedicated to providing exceptional customer service and unparalleled restoration expertise.
Our Story
Dry Star Restoration has been a leader in water damage restoration in Arizona since 2012. Our commitment to customer service and restoring your property back to normal has earned us a reputation as a trustworthy and reliable restoration company. We are proud to be a family-owned business, and we take pride in our work, ensuring that every customer is treated like family.
Our Services
We offer a comprehensive range of services designed to address any type of water damage, fire damage, mold remediation, asbestos abatement, storm repair, sewage cleanup, and cleaning needs. Our services include:
- Water Restoration
- Fire Restoration
- Mold Remediation
- Asbestos Abatement
- Storm Repair
- Sewage Cleanup
- Cleaning
- Flooring
- Remodel
Our team of certified technicians is equipped with the latest technology and equipment to handle any size restoration project. From water extraction and removal to complete restoration, we'll work closely with you to ensure that your property is restored to its pre-loss condition.
What Sets Us Apart
At Dry Star Restoration, we're committed to upholding a standard of integrity, bound by fairness, honesty, and personal responsibility. Our team of experts is dedicated to providing exceptional customer service, and our ability to respond quickly and effectively sets us apart from the competition. We care about our customers and make their needs and concerns the focus of everything we do.
Testimonials
Don't just take our word for it! Our customers rave about our exceptional service and expertise. Here's what some of our satisfied customers have to say:
"Drystar went above and beyond to ease my stress in a very stressful situation. I would highly recommend them to anyone!" - Lexi M.
"Drystar came to my home as soon as possible after we had a serious toilet leak which flooded to the downstairs. Their employees were knowledgeable and courteous and got the house cleaned up and dried fast." - Mitch M.
"What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs." - Crystal M.
Dry Star Reviews Summary
Quality of Work and Reliability
The reviews highlight concerns about the quality of work and reliability of Dry Star. Multiple reviewers mentioned that the company cut corners, used poor-quality products, and did not set up plumbing correctly. Some reviewers experienced issues with the installation process, and the poor workmanship left them with ongoing problems.
Estimates and Billing
There were complaints about Dry Star's estimate and billing practices. One reviewer was charged $180 for an estimate, despite the company advertising free estimates. Another reviewer felt that they were not given consideration for issues with the duct system, and were billed the full amount without adjustment.
Customer Service
Some reviewers had positive experiences with individual representatives from Dry Star, praising their professionalism and friendliness. However, there were also complaints about the company's customer service, with some reviewers feeling that their concerns were not addressed and that the company did not take accountability for their mistakes.
Recommendations
Only a few reviewers had entirely positive experiences with Dry Star, praising the company's quick response, professionalism, and quality of work. However, the majority of the reviews raised concerns about the company's reliability, quality of work, and customer service.
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