Business Details
11 Years
experience
Emergency
services
Your Trusted Partner for Emergency Water Damage Restoration in Phoenix, AZ
Lotus Restoration Services was founded in 2015 with a vision to redefine industry standards through integrity, honesty, and compassion. While the company itself is relatively new, our leadership brings over 25 years of combined experience in property management and restoration. We specialize in emergency water damage restoration, fire and smoke damage repair, mold remediation, biohazard cleanup, and asbestos removal across the Phoenix metro area. Our team of certified professionals operates 24/7, prioritizing rapid response to mitigate damage and restore properties to pre-loss conditions. We work directly with all major insurance providers, offering transparent documentation and advocacy throughout the claims process.Our commitment extends beyond technical expertisewe focus on alleviating client stress through personalized service and community engagement. With a dual KB-2 residential and commercial contractor license, we maintain rigorous compliance with industry regulations while delivering cost-effective, end-to-end solutions. Our founders' backgrounds in real estate development and hands-on restoration experience ensure we address both structural and emotional aspects of disaster recovery. By combining cutting-edge technology with ethical business practices, we've established ourselves as a trusted local partner in property restoration and peace of mind.
Services
Water Damage Restoration
Fire Damage Repair
Mold Remediation
Asbestos Removal
Emergency Plumbing
Details
- Year established: 2015
Highlights and features
- Over 25 years of combined industry experience with certified technicians
- 24/7 emergency response available for water, fire, and biohazard situations
- Direct collaboration with all major insurance providers
- End-to-end restoration services from mitigation to final repairs
- Locally owned and operated with community-focused values
Associations and certifications
- IICRC
- Arizona State Contractor License Board (KB-2 Dual License)
What people say
Knowledgeable and quick to respond
Respectful of tenants during cleanup
Effective mold removal solutions
Transparent insurance process guidance
24/7 emergency availability
Services
Water Damage Restoration
Our comprehensive water damage restoration process begins with immediate water extraction using industrial-grade equipment, followed by structural drying with thermal imaging technology to detect hidden moisture. Certified technicians implement EPA-approved sanitization protocols to prevent mold growth while coordinating insurance claims documentation. We handle all phases from emergency mitigation to complete property restoration, including drywall repair, flooring replacement, and HVAC system cleaning. With 24/7 rapid response capabilities, we minimize secondary damage through guaranteed drying processes using top-of-the-line dehumidification systems.
Fire Damage Repair
We provide full-spectrum fire damage restoration starting with board-up protection and content inventory, followed by soot removal and structural cleaning. Our team utilizes ozone treatment and smoke sealants for odor elimination, then coordinates complete rebuild services including drywall installation and HVAC cleaning. Certified professionals handle insurance documentation while implementing safety protocols for hazardous material removal. The process integrates content pack-out services for salvageable items and employs advanced air filtration systems to restore indoor air quality. Emergency response teams arrive within an hour to initiate damage containment procedures.
Mold Remediation
Our IICRC-certified specialists conduct comprehensive mold inspections using moisture mapping technology to identify hidden growth. The remediation process includes containment barriers, HEPA vacuuming, and antimicrobial treatments while addressing underlying moisture sources. We perform air quality testing before and after treatment to verify spore elimination. Services cover residential and commercial properties with specialized protocols for rental units and tenant coordination. Eco-friendly solutions are employed for safe removal of toxic black mold and other fungal contaminants from drywall, ceilings, and HVAC systems.
Asbestos Removal
Certified technicians follow strict OSHA protocols for asbestos abatement in residential and commercial structures. The process includes containment setup with negative air pressure systems, wet removal techniques to prevent fiber release, and HEPA-filtered cleaning. All waste materials are disposed of at licensed facilities following EPA guidelines. We provide post-removal air quality testing and documentation for regulatory compliance. Our team handles both small-scale encapsulation projects and large-scale demolition-related abatement with proper licensing and insurance coverage.
Emergency Plumbing
Available 24/7 for urgent plumbing issues including burst pipes, sewage backups, and water heater leaks. Our licensed subcontractors utilize thermal imaging to locate hidden leaks and perform pipe replacement or repair. We coordinate with insurance providers for covered damages while implementing immediate water extraction to prevent secondary damage. Services include sump pump failure resolution, toilet supply line repairs, and appliance leak mitigation. Emergency response teams carry specialized equipment for both residential and commercial plumbing emergencies.
People
Jill Herndon
Co-Owner
With over 20 years in property management and real estate development, Jill brings extensive industry expertise to Lotus Restoration. A licensed Arizona real estate agent, she specializes in new construction and neighborhood revitalization. Her background in asset management informs strategic restoration approaches. Jill's commitment to community service drives the company's local outreach initiatives.
Nichole Clinger
Co-Owner
Nichole has dedicated 20+ years to the restoration industry since joining a Mesa-based company in 2001. Her hands-on experience spans emergency response and complex damage mitigation. A passionate advocate for client support during crises, she focuses on compassionate service delivery. Nichole's technical expertise complements operational strategy development for the company's growth initiatives.
Questions
Are you licensed and insured for restoration work?
Yes, we hold a KB-2 Dual Residential and Commercial Contractor License from Arizona and maintain full insurance coverage for all restoration services.
Do I need to file an insurance claim for water damage?
Not always. We help determine if damage exceeds your deductible and offer cash-pay discounts when claims aren't cost-effective for homeowners.
How quickly can you respond to emergencies?
Our 24/7 rapid response teams arrive within an hour for water, fire, and biohazard emergencies across the Phoenix metro area.
What areas do you service?
We serve Phoenix, Mesa, Gilbert, Tempe, Chandler, and surrounding Arizona communities including Scottsdale, Glendale, and Surprise.
Can you handle both mitigation and repairs?
Yes, we provide complete restoration from emergency mitigation through final construction, eliminating the need for multiple contractors.
Do you work with rental property owners?
Yes, we specialize in landlord services with tenant-friendly approaches and direct communication with property managers.
