Building Trust Through Timeless Service
At Buchanan Service Company, we take pride in being a fourth-generation, family-owned and operated service company that has been serving the High Point, North Carolina area for over 50 years. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as one of the most trusted and reliable plumbing, heating, and air conditioning service providers in the region.
Our Story
Our company's history dates back to a time when values like honesty, integrity, and hard work were the foundation of every business transaction. We have stayed true to these values, and our commitment to our customers has only grown stronger with each passing year. Today, we continue to build on our legacy of providing top-notch services that exceed expectations, one customer at a time.
Our Core Values
At Buchanan Service Company, we believe in upholding the highest standards of quality, safety, and professionalism in everything we do. Our core values are:
- Safety First: We prioritize the safety of our employees and customers, implementing rigorous safety protocols and promoting a culture of responsibility and awareness.
- Quality Craftsmanship: We are committed to delivering high-quality plumbing and HVAC services with attention to detail, precision, and adherence to industry standards.
- Customer Satisfaction: We prioritize customer needs and satisfaction, providing reliable, efficient, and customer-focused solutions, and maintaining open communication throughout projects.
- Professionalism: We conduct business with integrity, professionalism, and transparency, ensuring honesty in all interactions and transactions.
- Continuous Improvement: We embrace technological advancements, stay updated on industry trends, and foster a culture of innovation to provide cutting-edge solutions and continuously improve our services.
Our Services
We offer a comprehensive range of services that cater to the diverse needs of our residential and commercial customers. Our services include:
- Plumbing Services: From swift repairs and precise installations to detecting and fixing leaks, our skilled team covers it all.
- Heating and Air Conditioning Services: From installations to repairs, we've got your climate control covered, ensuring your home stays comfortable in every season.
- Drain and Sewer Services: Count on us for swift and effective solutions, from unclogging drains to sewer line maintenance.
Why Choose Us
At Buchanan Service Company, we don't just provide services - we craft solutions that stand the test of time. Our commitment to excellence, quality, and customer satisfaction sets us apart from the rest. Experience the difference of our precision plumbing, heating, and air conditioning services, where each job matters, and excellence is our standard.
Overview
The reviews of Buchanan Service Co. are overwhelmingly positive, with customers praising the company's professionalism, courtesy, and fair pricing.
Positive Reviews
The majority of reviewers praised the company's prompt and courteous service, with many mentioning that the technicians were knowledgeable, friendly, and did a great job at a fair price. Several reviewers mentioned that the company went above and beyond to resolve their plumbing issues, and that they would highly recommend Buchanan Service Co. to others.
Negative Review
One reviewer had a negative experience, stating that the company took advantage of their elderly father, charging him almost $1,000 for a thermostat replacement. They felt that the parts and labor costs were excessive and that the company engaged in financial elder abuse.
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