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At Jeffrey's Appliance Service and Parts, we specialize in the service and repair of all major home appliances, including water heaters and wall or window air conditioners. Our company has been in business since 1985 and has grown to become one of the most trusted and reliable appliance repair services in Spokane Valley, WA.
Our History
We started with just one service truck and one office person, but over the years, we have expanded to a team of 9 outside field technicians, 3 shop technicians, and 5 office personnel. Despite our growth, we still strive to meet every customer's individual needs. Our technicians are well-experienced and have many years of field work behind them. In some cases, we may be able to service your appliance on the same day you call.
Our Services
We offer appliance repair services for a wide range of appliances, including washers, dryers, ranges, cooktops, ovens, water heaters, refrigerators, freezers, ice makers, dishwashers, wall heaters, garbage disposals, and laundry stackable units. We provide quality parts on all repairs, professionally trained technicians, satisfaction guaranteed on all work done, repairs done in a timely fashion, flexible hours for appliance repairs, and kind and courteous service.
Our Parts
We pride ourselves on having a large in-stock inventory of factory-authorized appliance parts. With years of experience, we have earned our reputation as a reliable source for parts and equipment. We will not be undersold, and we also provide free parts testing. We have parts for all major appliance manufacturers, including Admiral, Amana, Asko, Bosch, Caloric, Coldspot, Costco, Dacor, Estate, Frigidaire, and many more.
Our Mission
Our mission is to provide our customers with prompt, reliable, and affordable appliance repair services. We strive to build long-term relationships with our customers by providing exceptional service, quality parts, and competitive prices. We are dedicated to earning our customers' trust and loyalty, and we work hard to ensure that every customer is completely satisfied with our services.
Overall Experience
The reviews indicate that Jeffrey's Appliance Service provides high-quality service, with many customers expressing satisfaction with the technicians' expertise, professionalism, and communication skills.
Positive Aspects
- Technicians are polite, friendly, and knowledgeable
- Prompt and efficient service
- Good communication skills
- Fair pricing
- Wide range of appliance parts in stock
- Ability to diagnose and repair complex issues
- Willingness to go above and beyond to ensure customer satisfaction
Negative Aspects
- Some customers experienced delays or issues with scheduling
- A few customers had poor interactions with customer service representatives
- Some customers felt that the company's policies or procedures were not clearly communicated
Technician Performance
- Many technicians were praised for their expertise, courtesy, and professionalism
- Some technicians were mentioned by name, including Rick, Dan, Keenen, Dave, and Brandon
- Technicians were often described as friendly, knowledgeable, and willing to explain the repair process
Customer Service
- Some customers experienced poor customer service, including long hold times and unhelpful representatives
- A few customers felt that the company's customer service could be improved
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