TURN YOUR BACKYARD INTO SOMETHING EXTRAORDINARY!
Passionate about transforming backyards into extraordinary spaces, J's Pools & Spas is a trusted leader in pool and spa services throughout the Houston area. With a focus on personalized attention, exceptional customer service, and unwavering integrity, we've become a homeowner's dream team for aquatic bliss.
Why Choose J's Pools & Spas?
Our commitment to quality and client satisfaction sets us apart. We are:
- Family-owned and operated: We take pride in providing a personal touch and understanding your unique needs.
- Licensed and certified: Our team holds the Certified Pool Operator (CPO) certification, demonstrating our expertise in pool safety and operation.
- Locally rooted: We are dedicated to supporting local businesses and communities.
- Results-driven: We deliver what we promise, keeping your pool sparkling and your peace of mind secure.
Our Services
From pool construction and renovation to meticulous maintenance and repair, we offer a comprehensive range of services:
- New Pool Construction: We design and build stunning, personalized pools that fit your vision and budget.
- Pool & Equipment Repair: From filter replacements to pump repairs and heater tune-ups, we keep your pool functioning flawlessly.
- Pool Service: Regular weekly visits ensure crystal-clear water and balanced chemistry.
- Pool Renovations: We transform outdated pools into modern masterpieces with expert finishing touches.
- Specialty Services: From mosquito control systems and outdoor lighting to landscape design and patio extensions, we have you covered.
Our Commitment
Our mission is to provide our clients with a seamless and enjoyable experience, exceeding expectations and making pool ownership a pure delight. We are committed to:
- Responsiveness: We prioritize clear communication and timely service.
- Integrity: We maintain the highest ethical standards and transparency.
- Innovation: We embrace advancements in pool technology and practices.
- Customer Focus: Your satisfaction is our ultimate priority.
Poor Customer Service Experiences
The majority of reviewers had negative experiences with J's Pools & Spas, particularly with customer service. Several reviewers reported being blamed for issues that arose, being lied to, and being ignored or dismissed when trying to address problems.
Issues with Project Management
Reviewers reported issues with project management, including subcontractors showing up at their doorstep demanding payment, threatening behavior, and incomplete or poorly done work.
Quality of Work
Several reviewers reported poor quality of work, including issues with pool plaster, equipment installation, and structural problems.
Communication Breakdowns
Reviewers reported difficulty in getting responses to messages, emails, and phone calls. Some were told lies or given excuses for missed appointments and incomplete work.
Unprofessional Behavior
Some reviewers reported unprofessional behavior, including being made to feel like they were the problem when issues arose.
Positive Experience
One reviewer had a positive experience, reporting that the company listened to their design ideas and implemented them with attention to detail. They praised the owner's communication and attention to detail.
Be the first to review J's Pools & Spas.
Write a Review
