At Smith's Carpet Connection, we're more than just a wholesale flooring company - we're a family-owned and operated business dedicated to providing top-quality flooring products and exceptional customer service to builders, remodelers, installers, designers, and homeowners in Colorado Springs. Since 2009, we've been committed to building long-term relationships with our clients, providing them with the best possible flooring solutions for their commercial and residential projects.
Our Story
Our journey began in 2009 when Michelle Smith and her husband Whitney opened the doors to Smith's Carpet Connection. With a passion for providing exceptional customer service and a keen eye for detail, Michelle has been instrumental in shaping the company into what it is today. Over the years, we've grown to become one of the leading wholesale flooring companies in Colorado Springs, with a reputation for excellence and a commitment to delivering the best possible flooring products at discounted prices.
Our Services
At Smith's Carpet Connection, we offer a comprehensive range of wholesale flooring services designed to cater to the needs of our clients. From carpeting and hardwood flooring to tile and laminate flooring, we have an extensive selection of traditional and contemporary flooring products from over 100 top brand name manufacturers from around the world. Our team of experts works closely with you to understand your flooring needs, providing personalized solutions that meet your budget and exceed your expectations. Whether you're a builder, remodeler, installer, designer, or homeowner, we have the expertise and resources to help you find the perfect flooring solution for your project.
Our Mission
Our mission at Smith's Carpet Connection is simple - to provide our clients with top-quality flooring products, exceptional customer service, and unparalleled expertise. We believe in building long-term relationships with our clients, and we strive to exceed their expectations with every interaction. Whether you're looking for wholesale carpet, tile, hardwood, or laminate flooring, we're committed to delivering the best possible solutions for your commercial or residential project.
Overall Experience
The reviews of Smith's Carpet Connection are mixed, with some customers having a positive experience and others having a negative one.
Positive Experiences
Many customers praised the store's staff, particularly Marina and Michelle, for their helpfulness and expertise in selecting flooring options. They were communicative, prompt, and made the customers feel confident in their choices. The installers were also praised for doing a great job.
Negative Experiences
On the other hand, some customers had a terrible experience with the store. One customer reported receiving the wrong carpet and the store refusing to correct the problem, leading to a suspension of their accreditation with the Better Business Bureau. Another customer had multiple issues with the store, including misrepresentation of products and poor customer service from the representative.
Staff
The staff at Smith's Carpet Connection received mixed reviews. While some customers praised Marina and Michelle, others had negative experiences with the representative, citing unprofessionalism and blame-shifting.
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