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About Smith & Keene
Our Story
At Smith & Keene, we have been serving the Hampton Roads region since 1947, providing top-notch HVAC, plumbing, electrical, and generator services to homeowners and businesses alike. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the most trusted and reliable service providers in the area.
Our Services
We offer a comprehensive range of services to cater to all your heating, cooling, plumbing, and electrical needs. Our HVAC team installs and services all major brands of heating and cooling equipment, ensuring that your system is running efficiently and effectively. Our plumbing team expertly tackles all plumbing jobs, keeping the systems in homes and commercial properties in perfect running order. Our electrical team provides impeccable electrical service, and our generator team helps keep your power on when the lights go out.
We also offer additional services, including mini-split systems, fresh aire generators, and plumbing and electrical services. Our signature service plan is a customized maintenance plan designed to offer you regularly scheduled inspections of your current heating and cooling system. We understand the importance of staying within budget, which is why we offer financing options and great monthly specials.
Our Commitment
At Smith & Keene, we put our customers' comfort first. We are committed to providing quality service, and our team of highly skilled and qualified technicians and support staff are dedicated to exceeding your expectations. We have locations in Chesapeake and Newport News, totaling 56,000 square feet of warehouse space, allowing us to keep our warehouses stocked with thousands of HVAC, electrical, plumbing, and generator equipment ready to bring comfort to your home or business.
What Our Customers Say
Don't just take our word for it! Our customers rave about our excellent service, timely responses, and professional team. From HVAC replacement to plumbing and electrical services, we have consistently received exceptional reviews and testimonials from our satisfied customers.
Overall Experience
Reviews for Smith & Keene, a HVAC company, are largely positive, with several customers praising the company's professionalism, fair pricing, and quality of work. However, a few customers had negative experiences, citing issues with customer service, billing, and warranty support.
Positive Experiences
Many customers praised the company's professionalism, citing friendly and knowledgeable representatives, prompt and efficient work, and fair pricing. Some customers specifically mentioned the quality of the installation process, the cleanliness of the work area, and the professionalism of the installers. Several customers also praised the company's sales representatives, citing their knowledge and helpfulness in finding the right products and services.
Negative Experiences
A few customers had negative experiences with the company, citing issues with customer service, billing, and warranty support. One customer reported being without power for 10 days due to a faulty generator installation, while another customer was billed for services without being present. Another customer reported issues with the company's response to warranty claims, citing long wait times and unhelpful representatives.
Specific Issues
- Customer service issues: Some customers reported difficulty in getting help from the company's customer service department, citing long wait times and unhelpful representatives.
- Billing issues: Some customers reported being billed for services without being present or without proper documentation.
- Warranty support: Some customers reported issues with the company's response to warranty claims, citing long wait times and unhelpful representatives.
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