Protecting What Matters Most to You
At Taylored Control Systems (TCS), we understand that security is not just about preventing intruders or responding to emergencies, but about providing peace of mind for individuals, families, and businesses. That's why we have been dedicated to providing top-notch security solutions to our clients for over a decade. With a management team boasting over 100 years of combined experience, we have honed our expertise in designing, installing, and servicing top-of-the-line security systems for commercial properties, governments, municipalities, and homes throughout North Carolina.
Our Services
Our comprehensive range of services includes:
Commercial Security Solutions: We specialize in designing and installing custom security systems for businesses of all sizes, from small mom-and-pop shops to large commercial properties. Our experienced team will work with you to create a tailored solution that meets your unique needs, whether it's for enhanced surveillance, access control, or alarm monitoring.
Government and Military Solutions: As a trusted partner for government agencies and military institutions, we provide customized security solutions that meet the specific needs of these sensitive environments. Our expertise ranges from access control to surveillance and alarm systems, ensuring the safety and security of your personnel and assets.
Residential Security Solutions: We understand that home is where the heart is, and that security is crucial in keeping your loved ones and possessions safe. Our residential solutions cater to individual homeowners, families, and multi-unit dwellings, providing tailored security systems that meet your unique needs and budget.
Advanced Technology: At TCS, we stay ahead of the curve by incorporating the latest technologies into our solutions. Our expertise in integration ensures seamless connectivity between different systems, providing a comprehensive security platform that meets the evolving needs of our clients.
Expertise and Experience
Our team of experts boasts an impressive track record of delivering exceptional results, and we take pride in our commitment to customer satisfaction. We have worked with numerous satisfied clients, including municipal governments, law enforcement agencies, and private businesses.
Awards and Certifications
We hold esteemed certifications from the state of North Carolina (NCSPLV) and are licensed to operate in the state. Our central station is certified to provide 24/7 monitoring services, and we are committed to meeting the strict compliance standards set by authorities.
Get Started
Ready to experience the peace of mind that comes with superior security? Contact us today to schedule a consultation with our expert team. We look forward to serving you!
Overall Customer Experience
The reviews for TCS Security vary in terms of their level of satisfaction, ranging from 1-star to 5-star ratings. While some customers have had excellent experiences with the company, others have been dissatisfied with their services.
Technical Issues and Communication
One common issue that has been mentioned in several reviews is technical issues with installation, activation, and functionality of security systems. For example, Rachel Henson was charged $120 for a system that would not activate, and Chris Morris had wires re-routed behind his siding that came out again. Alicia Garcia had her code changed without notice on multiple occasions, causing inconvenience and safety concerns.
On the other hand, some customers have reported having no issues with technical matters. Sean Hsu had a prompt and efficient installation, and Pamela Stribling experienced excellent service from a technician who explained everything to her.
Customer Service and Communication
Customer service and communication have been mixed in these reviews. Some customers have reported excellent service and responsiveness, such as Denise Thompson who praised Kirstina B. and Tim S. for their knowledge and promptness. On the other hand, Rachel Henson experienced poor communication from the receptionist, who giggled and spent too much time trying to understand her needs.
Installation and Technician Performance
Some customers have praised their technicians for their professionalism and work quality. For example, Kason Trucking appreciated Mike's expertise and attention to detail. However, Aaz Zza had a close call with a crazy relative, and Chris Morris had to follow up with his technician regarding a permanent correction.
Contract and Pricing
One customer, Taton Mote, expressed dissatisfaction with the contract and pricing, stating that it was not worth the $65/month. He also experienced technical issues with the cameras and rudeness from the technician.
Recommendations
Out of the nine reviews, one customer explicitly recommended a specific technician, Mr. Oliver Almodovar, who was praised for his hard work, knowledge, and excellent customer service.
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