Business Details
40 Years
experience
Your Trusted Partner for Flooring & Countertop Solutions in Ayer, MA
Since 1986, Century Carpet & Creative Floors has been a family-owned and operated business dedicated to transforming houses into homes through premium flooring solutions. Our expertise spans carpets, hardwood, tile, countertops, and custom area rugs, backed by decades of hands-on experience in the industry. We maintain high standards for product quality, installation practices, and customer education, ensuring every client receives personalized guidance throughout their project. With a showroom in Ayer, Massachusetts, we serve the Greater Nashoba Valley and surrounding areas within a one-hour radius.Our team includes co-owners Jean and Christine Coutu, who oversee operations from sales to installation, supported by experienced staff like lead installer Brian Coutu and office manager Andrea Greco. We offer free design advice, sample lending, and estimates, with all work backed by a customer satisfaction guarantee. Our commitment to excellence has earned us a reputation for professionalism, reliability, and community-focused service, as evidenced by numerous client testimonials praising our attentive approach and finished results.
Services
Flooring Installation
Countertop Solutions
Tile Showers
Backsplash Design
Custom Area Rugs
Details
- Year established: 1986
Highlights and features
- Family-owned since 1986 with 30+ years of industry expertise
- Free in-store design advice, samples, and project estimates
- Hand-selected installation crews with customer satisfaction guarantee
- Locally serving Middlesex, Worcester, and Hillsborough Counties
- Direct owner involvement from sales to final installation
What people say
Fantastic process
Friendly and professional
Excellent communication
Great value
Beautiful results
Services
Flooring Installation
We specialize in professional installation of carpets, hardwood, vinyl, and tile flooring. Our experienced crews ensure precise fitting and finishing for residential and commercial spaces. Backed by a customer satisfaction guarantee, we handle projects from small renovations to large-scale installations.
Countertop Solutions
Offering durable and stylish countertops for kitchens and bathrooms. We provide material selection guidance, precise measurements, and expert installation. Services include Caesarstone quartz and other premium surfaces tailored to client preferences and space requirements.
Tile Showers
Custom tile shower installations with waterproofing expertise. Our team creates functional, water-resistant spaces using quality materials. We handle layout design, tile selection, and complete installation for both modern and traditional bathroom aesthetics.
Backsplash Design
Enhance kitchens and bathrooms with custom backsplash solutions. We offer tile selection, pattern design, and professional installation. Services include coordinating colors and textures to complement existing decor while ensuring durability in high-moisture areas.
Custom Area Rugs
Create unique spaces with tailored area rugs and runners. We provide measurement, material selection, and custom fabrication services. Options include pattern matching, edging choices, and precise sizing to fit specific room dimensions and design themes.
People
Jean Coutu
Co-Owner
With over 30 years in flooring, Jean founded Century Carpet in 1986. He oversees installations personally, ensuring quality control from project start to finish. His hands-on approach guarantees technical precision and customer satisfaction.
Christine Coutu
Co-Owner
Christine partners with Jean in business operations, focusing on client relations and project coordination. Her attention to detail ensures seamless transitions from sales to installation, maintaining the company's high service standards.
Brian Coutu
Lead Installer
As the Coutu's son, Brian grew up in the business and now leads installation teams. His expertise spans all flooring types, combining inherited knowledge with modern techniques to deliver professional results.
Andrea Greco
Office Manager
Andrea has managed customer needs since 2000, handling projects from initial sales through post-installation follow-up. Her organizational skills ensure efficient service delivery and client communication throughout the process.
Naomi Azere
Sales Associate
Naomi assists customers with material selection since joining in 2006. She provides expert guidance on flooring options, helping clients choose products that balance aesthetics, durability, and budget requirements.
Questions
What flooring options do you offer?
We provide carpets, hardwood, vinyl plank, tile, and custom area rugs. Our showroom displays multiple styles and materials to suit various design preferences and functional needs.
Do you serve areas outside Ayer?
Yes, we serve the Greater Nashoba Valley and surrounding regions within a one-hour radius of our Ayer, MA showroom, covering Middlesex, Worcester, and Hillsborough Counties.
Are design consultations free?
Yes, we offer complimentary in-store design advice, sample lending, and project estimates to help clients visualize their completed spaces before starting any work.
Is an appointment needed for showroom visits?
No appointments are required. Our showroom is open Monday-Wednesday 9AM-8PM, Thursday-Friday 9AM-5PM, with staff available to assist during operating hours.
How long does installation typically take?
Most residential projects complete within 1-2 days. Our experienced crews work efficiently while maintaining quality standards, with timelines confirmed during the initial project consultation.
What guarantees do you provide?
All work includes a customer satisfaction guarantee. Our licensed installers follow industry best practices, with projects backed by product warranties and our commitment to resolving any post-installation concerns.
