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At Dutchman Heating and Cooling, we take pride in being a Christian-owned company with a long history of providing exceptional service to our customers. Founded in 1975, we have been serving the Naperville area for over 40 years, and our commitment to quality and customer satisfaction has earned us numerous awards and accolades.
Our Story
Our company was founded on the principles of honesty, integrity, and a strong work ethic. Our founder, Mike Bakker, has over 30 years of experience in the heating and air conditioning industry. With a background in technical expertise and a passion for exceptional customer service, Mike has built a company that is dedicated to providing the best possible solutions for our customers.
Our Services
At Dutchman Heating and Cooling, we offer a wide range of services to meet the needs of our customers. From heating and cooling systems to air quality and humidity control, we can help you achieve the perfect indoor climate for your home or business. Our services include:
- Heating and Cooling: We install, maintain, and repair all types of heating and cooling systems, including furnaces, air conditioners, and heat pumps.
- Air Quality: We offer solutions to improve indoor air quality, including air filtration systems and ventilation systems.
- Humidity Control: We can help regulate humidity levels in your home or business to ensure a comfortable and healthy indoor environment.
- Attic Insulation: Our insulation services can help reduce energy costs and improve the overall efficiency of your home or building.
- Air Duct Cleaning: Our team uses state-of-the-art equipment to clean and remove debris from air ducts, improving airflow and reducing energy bills.
- Commercial HVAC: We provide specialized services for commercial buildings, including design, installation, and maintenance of heating and cooling systems.
- Tankless Water Heaters: Our tankless water heaters are energy-efficient and provide a constant supply of hot water.
- Ductless Zoned Comfort Systems: Our ductless systems provide zone-by-zone climate control, allowing you to customize the temperature in different areas of your home or business.
Awards and Recognition
At Dutchman Heating and Cooling, we are proud of our numerous awards and recognitions for our exceptional service and commitment to quality. Some of our notable awards include:
- Torch Award Winner: The Better Business Bureau honored us with the Torch Award for our commitment to business ethics and integrity.
- Dealer of the Year: We were recognized as the Dealer of the Year in the greater Chicago and Northwest Indiana area.
- Customer Satisfaction Scores: Our customers consistently rate us highly, with 100% referral ratings and 99% customer satisfaction scores.
Our Promise
At Dutchman Heating and Cooling, we promise to deliver exceptional service, provide accurate and transparent pricing, and ensure that our work meets the highest standards of quality. We are committed to building long-term relationships with our customers and providing the best possible solutions for their heating and cooling needs.
Quality of Service
The majority of the reviewers had a positive experience with Dutchman Heating and Cooling Inc. Authors Donald Johnson, Gloria Rodriguez, Graham Kueker, Thomas Arnswald, Jenny Seisser, and Adam Price all gave the company 5-star ratings, praising their professionalism, honesty, and exceptional service. They felt that the technicians were knowledgeable, courteous, and kept them informed throughout the process.
Disappointing Experiences
However, some reviewers had negative experiences with the company. Gregory Slankard rated the company 2 stars, stating that they prioritized sales over maintenance, and the "17-point preventative maintenance" program missed critical issues. Tony D. had an extremely poor experience, with a technician named Matt arriving late, failing to complete the job, and charging for unnecessary services. The company failed to respond to Tony's voicemail regarding his dissatisfaction.
Service Issues
Some reviewers mentioned specific service issues. Gregory Slankard's review highlighted the importance of thorough maintenance, while Tony D. criticized the company's lack of business sense and poor communication. Author Adam Price discussed the high cost of one of the bids he received from another company, highlighting the competitive pricing offered by Dutchman.
Installation and Maintenance
Several reviewers praised the quality of the installation and maintenance services provided by Dutchman. Authors Jenny Seisser and Adam Price appreciated the technicians' expertise and willingness to educate them on their systems. Donald Johnson and Graham Kueker praised the company's prompt response to emergency situations and their commitment to keeping their homes at peak performance.
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