Transform Your Kitchen with Style
At Stonewood Kitchens and Baths, we are dedicated to providing top-quality solid wood cabinets and granite & quartz countertops to homeowners and contractors in the Hampton Roads area. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted source for premium kitchen and bath design solutions.
Our Story
Since 2014, we have been serving the Hampton Roads community, helping our customers realize their vision at affordable prices while maintaining quality. Our team of experts is dedicated to providing exceptional service, ensuring that every customer receives personalized attention and guidance throughout the design and installation process.
Our Services
We offer a wide range of services designed to elevate your living space. From our extensive collection of solid wood cabinets and stone countertops to our online layout tool and free design consultation, we provide everything you need to create the perfect kitchen or bath. Our services include:
- Free design consultation with our experienced design consultant
- Online layout tool for exploring layouts, cabinet styles, and countertop colors
- Wide selection of solid wood cabinets and stone countertops
- Custom granite and quartz countertops engineered to endure and last for years
- High-quality cabinets with elegant solid-wood doors and durable plywood sides
Our Mission
At Stonewood Kitchens and Baths, our mission is to provide exceptional quality, innovative designs, and outstanding customer service. We strive to build long-term relationships with our customers, earning their trust and loyalty through our commitment to excellence.
Our Values
- Quality: We are dedicated to providing top-quality products and services that meet the highest standards.
- Innovation: We stay ahead of the curve, embracing the latest trends and technologies to bring our customers the best designs and solutions.
- Customer Service: We prioritize our customers, ensuring that every interaction is personalized, helpful, and respectful.
Poor Customer Service and Quality Issues
The majority of customers have reported negative experiences with Stonewood, citing poor customer service, quality issues, and miscommunication. Several reviewers mentioned being ignored or yelled at by staff, and some were even refused service when they asked questions about the quality of the products.
Quality Concerns
Some customers reported receiving incomplete or incorrect orders, which delayed their projects and caused frustration. There were also concerns about the quality of the materials used, with some customers receiving low-grade products.
Poor Communication
Many reviewers mentioned difficulties with communication, citing language barriers and unhelpful staff. Some customers were not provided with clear information about their orders, which led to misunderstandings and delays.
Positive Experiences
However, a few customers reported positive experiences with Stonewood, citing prompt delivery, quality products, and good communication. These customers were generally satisfied with their purchases and would recommend the company to others.
Mixed Reviews
Some customers had mixed reviews, citing both positive and negative experiences with Stonewood. These customers generally appreciated the value offered by the company but were frustrated by communication issues and quality concerns.
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