At O'Neill Plumbing, we take pride in our 103 years of service to the community. Our story began in 1917 when James O'Neill started the business from his home. As indoor plumbing systems became more widespread, and new homes were being built, West Seattle emerged as an ideal location for a local plumber. Our first shop was located adjacent to the now-husky Deli at the junction. Over the years, our company has undergone several changes in leadership, with Tom O'Neill taking over in 1929, followed by Terry O'Neill in 1961. Throughout our history, we have been committed to providing excellent customer service and ensuring that our customers receive the best possible solutions for their plumbing needs.
Our Services
At O'Neill Plumbing, we understand the importance of staying on schedule for our projects. However, we also recognize that health and safety must come first. In light of the current pandemic situation, we have implemented measures to ensure the well-being of our employees and customers. Our team is committed to providing top-notch services, including trenchless sewer repair, re-piping, water heater repair, low water pressure problems, sump pumps, and sewage pumps. We cater to residential and commercial customers alike, ensuring that their plumbing needs are met efficiently and effectively.
Our Commitment to Excellence
Our commitment to excellence is evident in the numerous testimonials from satisfied customers. We understand the importance of keeping our customers informed throughout the process, ensuring that they are always updated on the status of their projects. Our customers appreciate our transparent communication, which has earned us an excellent reputation in the community.
From Our Customers
Our customers have spoken highly of our services, praising our professionalism, courtesy, and quick responses to their needs. They appreciate our upfront pricing, which helps them budget their expenses effectively. Our customers also appreciate our commitment to education, as they recognize that our experts are more than happy to take the time to explain the problem, the solution, and the costs involved.
Our Team
Our team is comprised of highly skilled professionals who are dedicated to delivering top-notch services. Our experts are trained to provide innovative solutions to your plumbing needs, ensuring that your home or business runs smoothly and efficiently.
Our History
Our company has been in operation since 1917, with a rich history that spans multiple generations. From humble beginnings to our current status as a reputable plumbing company, we have always been committed to providing excellent customer service and ensuring that our customers receive the best possible solutions for their plumbing needs.
Quality of Work
O'Neill Plumbing seems to excel in providing professional, courteous, and efficient services. Many customers have praised the company for its ability to fix various plumbing issues quickly and efficiently. From fixing clogged drains to repairing shut-off valves, the plumbers appear to be competent and knowledgeable in their trade.
Communication
Communications between O'Neill Plumbing and their customers seem to be a point of strength. Many reviewers have appreciated the prompt response times, thorough explanations of the work, and kind treatment. Customers have reported feeling comfortable and respected throughout the process.
Scheduling and Follow-up
However, one reviewer had a poor experience with scheduling and follow-up. Monica Z.'s review highlights the company's failure to keep a scheduled commitment, which resulted in her brother making a long trip for a no-show estimator. This outlier seems to be an exception rather than the norm.
Positive Reputation
Across multiple reviews, customers have praised O'Neill Plumbing for their professionalism, efficiency, and kindness. The plumbers appear to take the time to explain the work thoroughly and make customers feel comfortable. In many cases, they have gone above and beyond to ensure customer satisfaction.
Negative Reputation
The main criticism leveled against O'Neill Plumbing is their scheduling and follow-up. One reviewer felt the company failed to keep a scheduled commitment, leading to frustration and inconvenience. Another reviewer reported poor communication and service.
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