Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for Plumbing, HVAC & Electrical Services in Littleton, MA
Established in 1987, Basnett Plumbing, Heating, & AC is a family-owned business dedicated to providing reliable plumbing, HVAC, and electrical services to MetroWest Boston and surrounding areas. Our team of certified professionals, led by co-owners Rob and Lori, brings decades of combined experience and a commitment to quality craftsmanship. We prioritize customer satisfaction through personalized service, ongoing staff training, and adherence to industry-leading standards.With a focus on community involvement and sustainable solutions, we aim to build lasting relationships by delivering exceptional value and expertise. Our licensed technicians handle everything from emergency repairs to system installations, ensuring homes remain comfortable and efficient year-round.
Services
Plumbing Repair
HVAC Installation
Electrical Services
Ductless Systems
Boiler Maintenance
Water Heater Replacement
AC Repair
Heat Pump Installation
Sump Pump Services
Indoor Air Quality
Details
- Year established: 1987
Highlights and features
- We offer 24/7 emergency service for urgent plumbing, HVAC, and electrical needs.
- Our team holds multiple industry certifications, including BPI and RSES standards.
- We provide financing options through GreenSky and Synchrony for major installations.
- Our Ultimate Maintenance Plans cover routine inspections and priority service scheduling.
- We support local MetroWest Boston communities through charity involvement and sponsorships.
Associations and certifications
- Massachusetts Master Plumber License #10671
- Massachusetts Electrical License #8567
- RSES Refrigerant Certification #030900205
- BPI Infiltration & Duct Leakage Certification #5053585
What people say
Highly professional job
Prompt and professional
Knowledgeable and friendly
Clean and precise work
Excellent customer communication
Services
Plumbing Repair
Our licensed plumbers handle leak detection, pipe repairs, and emergency plumbing issues with precision. Using advanced diagnostic tools, we identify and resolve problems quickly to minimize water damage. Customers appreciate our clean workspaces and transparent cost estimates before starting repairs.
Heat Pump Installation
We specialize in energy-efficient heat pump installations for residential properties. Our technicians assess home insulation and recommend optimal systems, including ductless mini-splits. Customers benefit from Mass Save rebates and 30-year federal tax credits for qualifying installations.
Boiler Maintenance
Annual boiler tune-ups extend equipment lifespan and improve efficiency. Our technicians clean components, check pressure levels, and ensure safe operation. Preventative maintenance plans help avoid unexpected breakdowns during cold months.
Electrical Services
From panel upgrades to EV charging station installations, our licensed electricians handle residential electrical needs. We prioritize safety and code compliance, offering surge protection and whole-house generator installations for uninterrupted power.
Ductless Systems
Ideal for homes without ductwork, our ductless systems provide zoned temperature control. Technicians customize installations to minimize visible lines while maximizing efficiency. Customers report significant energy savings after upgrading from older HVAC systems.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob leads as co-owner and licensed technician. He served as president of state plumbing associations and received Contractor of the Year awards. Rob focuses on staff training and maintaining industry expertise through professional memberships.
Lori Basnett
Co-Owner
Lori co-owns the business and oversees office operations. She has developed administrative systems that support the company's growth while maintaining customer service standards. Her leadership ensures efficient scheduling and client communication.
Wayne Lambert
Master Plumber
Certified master plumber with 20+ years of service excellence. Wayne specializes in complex repairs and emergency response, consistently receiving customer praise for clear explanations and thorough workmanship. He mentors apprentices in best practices.
Josh Menard
HVAC Technician
Experienced HVAC technician specializing in heat pump and ductless system installations. Josh receives consistent feedback for clean, efficient work and clear customer communication. He handles both residential upgrades and new construction projects.
Phinias Muchirahondo
Plumbing Technician
Skilled plumber known for prompt emergency response and thorough diagnostics. Phinias receives repeat customer requests for his friendly demeanor and ability to resolve complex issues like water pressure problems and hidden leaks.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency service for urgent plumbing, HVAC, and electrical issues.
What financing options are available?
We offer GreenSky and Synchrony financing plans for major installations and repairs.
Are heat pump installations eligible for rebates?
Yes, qualifying installations may receive Mass Save rebates up to $25,000 and 30% federal tax credits.
How can I schedule a service appointment?
Call 978-431-2906 or request service online for emergency or scheduled maintenance visits.
Do you service older boiler systems?
Yes, our technicians maintain and repair all boiler types, including older models up to 45 years old.
What areas do you serve?
We serve Littleton, Concord, Acton, Sudbury, Westford, and surrounding MetroWest Boston communities.
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