Serving with Integrity, Professionalism
Welcome to Vander Hyde Services, your trusted partner for all your heating, cooling, plumbing, and electrical needs in Grand Rapids, Michigan. As a locally owned and operated company since 1989, we have built a reputation for delivering exceptional services to our customers. Our team of highly trained professionals is licensed, insured, and dedicated to providing top-notch solutions to ensure your home is comfortable, safe, and efficient.
Our Mission
Our mission is to provide unparalleled service to our customers, while maintaining the highest level of integrity and professionalism. We pride ourselves on getting the job done right the first time, and our commitment to excellence is reflected in our A+ rating from the Better Business Bureau.
Our Services
At Vander Hyde Services, we offer a wide range of services designed to meet all your heating, cooling, plumbing, and electrical needs. From furnace installation and maintenance to AC repair and replacement, we have got you covered. Our plumbing services include water heater installation, leak repair, drain cleaning, and toilet repair, among others. Our electrical services include lighting services, home theater installation, emergency storm damage service, and more. We also specialize in generator services, including generator financing, maintenance, and monitoring.
Our Values
At Vander Hyde Services, we value integrity, professionalism, and customer satisfaction above all else. We believe in treating your home as if it were our own, and we strive to build long-lasting relationships with our customers. Our team is fully licensed and insured, and we offer no-cost, onsite estimates to ensure transparency and convenience.
Why Choose Us?
So, why choose Vander Hyde Services? The answer is simple. Our customers love us because we pride ourselves on getting the job done right the first time, and we offer exceptional product lines, warranties, and 24-hour emergency service. Our team is highly trained, licensed, and insured, and we have an A+ rating from the Better Business Bureau.
Overall Experience
The overall experience with Vander Hyde was positive, with many customers praising the company's quick response, knowledgeable technicians, and efficient service.
Technician Performance
Technicians such as Tyler, AJ, Kolton, Ted, and others were praised for their courtesy, knowledge, and efficiency in diagnosing and solving problems. They explained the possible issues and resolutions, provided options, and worked efficiently to complete the jobs.
Communication and Customer Service
The company's communication was commended for its transparency and convenience. The text notifications and photos of the service tech prior to arrival were appreciated. The customer service was friendly, helpful, and patient, with technicians taking the time to explain the process and answer questions.
Scheduling and Timeliness
Scheduling was efficient, with some customers receiving same-day service. The technicians arrived on time, and the work was completed quickly and efficiently.
Negative Experiences
However, some customers had negative experiences, citing issues with pricing, diagnostic charges, and a lack of transparency. A few customers felt that the prices were too high, and the diagnostic charges were unexpected.
Issues with Pricing and Diagnostic Charges
Some customers were unhappy with the pricing, feeling that it was too high or that the diagnostic charges were unexpected. One customer felt that the company should have been more transparent about the costs upfront.
Unrealistic Expectations
A few customers had unrealistic expectations, expecting the technicians to work on dirty or leaking pipes without prior notice.
Miscommunication
There were instances of miscommunication, with one customer feeling that the company should have been more explicit about the costs and another feeling that the technician did not explain the issue clearly.
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