Business Details
30 Years
experience
Emergency
services
Trusted Carpet & Upholstery Cleaning Services in Charlotte, NC
Founded in 1996 by Tracy Bowers, SteamWorks began as a commercial flooring cleaning company and expanded into residential services when Bill Bowers joined in 2000. With over 25 years of combined experience, both owners hold IICRC certifications in carpet cleaning, upholstery cleaning, odor control, water restoration, and carpet repair. Our team specializes in truck-mounted hot water extraction for deep carpet cleaning, off-site area rug treatment, and commercial cleaning solutions for property management firms and law offices. We prioritize client satisfaction through transparent pricing, no hidden fees, and personalized service, ensuring each job receives the same care as our own.Our commitment to quality has earned us a trusted reputation in Charlotte, with clients relying on us for annual maintenance and emergency cleanings. We maintain industry-leading standards through continuous training and investment in advanced equipment, including portable machines for high-rise buildings. Customer retention remains a key success metric, with many clients returning year after year for both residential and commercial needs.
Services
Carpet Cleaning
Upholstery Cleaning
Pet Odor Removal
Area Rug Cleaning
Commercial Carpet Maintenance
Fabric Wall Cleaning
Details
- Year established: 1996
Highlights and features
- Certified professionals with 25+ years of combined industry experience
- 24/7 emergency water damage response available
- Free on-site written quotes with no hidden fees
- Specialized equipment for high-rise commercial cleaning
- Eco-friendly pet-safe enzyme odor removal solutions
Associations and certifications
- IICRC
What people say
Fantastic job
Professional and attentive
Smell and look new
Worked around schedule
Top notch service
Services
Carpet Cleaning
Our truck-mounted hot water extraction system removes deep-seated dirt, bacteria, and allergens from residential and commercial carpets. This IICRC-certified method uses controlled heat and pressure to clean fibers without residue, extending carpet lifespan while maintaining manufacturer warranties. Clients receive plastic shoe covers for immediate use and can walk on treated areas within two hours for optimal protector effectiveness.
Pet Odor Removal
We eliminate pet-related odors using EPA-registered enzymatic cleaners that break down organic matter at the molecular level. Unlike masking agents, our pet-safe solutions permanently remove odor sources from carpets, padding, and subfloors. The process includes moisture testing to ensure complete drying and prevent future microbial growth in homes with multiple pets or chronic odor issues.
Area Rug Cleaning
Specializing in wool and synthetic area rugs, we offer both on-site spot cleaning and comprehensive off-site treatments. Off-site service includes fringe cleaning, double-side extraction, and pH-balanced rinsing to preserve fiber integrity. All rugs receive protective treatments against UV fading and receive custom padding recommendations during return installation for high-traffic areas.
Commercial Carpet Maintenance
Designed for property management companies and corporate clients, our commercial service includes portable equipment cleaning for high-rise buildings and scheduled maintenance programs. We use rotating brush systems to agitate fibers in heavily trafficked zones while maintaining LEED compliance standards. Clients receive documentation for insurance purposes and building management audits.
Fabric Wall Cleaning
Our technicians clean and protect fabric wall partitions in corporate environments using specialized truck-mounted systems with adjustable pressure settings. The process includes spot testing for colorfastness and application of stain-resistant protectors that maintain acoustic properties. Regular maintenance helps commercial clients meet health code requirements while preserving interior aesthetics.
People
Bill Bowers
Co-Owner
Certified IICRC technician with 25 years of experience in carpet cleaning and water restoration. Manages daily operations and client relations while performing hands-on cleaning services. Known for prompt response times and personalized service approach.
Tracy Bowers
Co-Owner
Founder of SteamWorks since 1996, specializing in commercial carpet maintenance and upholstery cleaning. Oversees technician training and quality control processes. Holds multiple IICRC certifications for cleaning standards and restoration procedures.
Questions
How soon can I walk on carpets after cleaning?
Carpets are walkable immediately with provided shoe covers. Avoid protector-treated areas for two hours for optimal results.
What affects carpet drying times?
Synthetic carpets dry in 4-6 hours; wool takes 6-8 hours. HVAC systems and air movement significantly impact drying speed.
Do weather conditions affect service availability?
We operate year-round. Rain or cold weather doesn't prevent service, though we accommodate rescheduling requests.
What commercial cleaning equipment do you use?
Truck-mounted systems for most jobs, with portable units and rotating brushes for high-rise access and specialized cleaning.
How do you handle pet odor removal?
We use pet-safe enzymatic cleaners that eliminate odors at the source rather than masking them temporarily.
Can area rugs be cleaned on-site?
Yes, but off-site cleaning provides more thorough results for both sides and fringe areas of wool or synthetic rugs.
