Business Details
Emergency
services
Trusted Emergency Restoration Services in Orlando
SERVPRO of West Orange has built a reputation as a trusted emergency restoration service provider in the Orlando area. With over 50 years of combined experience in the restoration industry, our leadership team brings deep expertise and hands-on knowledge to every project. Our franchise owner, Scott Tracy, began his career over 30 years ago working directly on production trucks, while General Manager Shannon Perez has grown from an administrative role to lead operations with 25 years of institutional knowledge. We prioritize comprehensive training through IICRC-certified programs in fire, water, microbial remediation, and structural drying to ensure technical excellence.Our investment in advanced equipmentincluding truck-mounted extractors, industrial dehumidifiers, and inject dry systemsenables rapid response to water damage, fire incidents, mold, storms, and biohazard situations. Recognized by organizations like the Better Business Bureau and West Orange Chamber, we combine technical proficiency with community-focused values, including support for the American Red Cross. Our approach emphasizes transparency, timely execution, and maintaining open communication with clients throughout the restoration process.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Recovery
Commercial Restoration
Biohazard Cleanup
Carpet Cleaning
Odor Removal
Highlights and features
- Over 50 years of combined experience in local restoration services
- IICRC-certified technicians trained in fire, water, and mold remediation
- 24/7 emergency response with advanced drying and extraction equipment
- Recognized by Better Business Bureau and local chamber organizations
- Community-focused approach with American Red Cross support
Associations and certifications
- IICRC (Institute of Inspection, Cleaning and Restoration Certification)
What people say
Honest, dependable
Professional staff
Timely response
Thorough cleanup
Great communication
Services
Water Damage
Emergency water extraction and drying services for burst pipes, flooding, and plumbing emergencies. Utilizing truck-mounted extractors and industrial air movers, we remove standing water and moisture from structures. Our IICRC-certified technicians complete full drying cycles to prevent mold growth and structural compromise.
Fire Damage
Comprehensive fire and smoke damage restoration including soot removal, odor elimination, and structural repairs. We clean contents and rebuild damaged areas using industry-standard techniques. Thermal fogging and ozone treatments neutralize persistent smoke odors in residential and commercial properties.
Mold Remediation
Professional mold inspection, containment, and removal services for residential and commercial properties. Our Applied Microbial Remediation technicians use HEPA filtration and antifungal treatments to eliminate mold colonies. Post-remediation testing ensures complete eradication and air quality restoration.
Storm Recovery
24/7 response for hurricane, wind, and storm-related property damage. We secure structures, remove debris, and dry interiors to prevent secondary damage. Emergency board-up services protect properties until full repairs can be completed for roofs, windows, and water intrusion.
Commercial Restoration
Tailored restoration solutions for offices, hotels, and retail spaces. Our team minimizes business interruption with rapid response and dedicated project managers. Services include content cleaning, structural repairs, and coordination with insurance providers to restore commercial properties efficiently.
People
Scott Tracy
Owner
With over 30 years in the restoration industry, Scott Tracy founded SERVPRO of West Orange after starting as a production technician. His hands-on experience informs operational decisions and client interactions.
Shannon Perez
General Manager
Shannon Perez transitioned from office administrator to General Manager over 25 years, managing daily operations and client relations with expertise in restoration logistics.
Questions
What emergency services are available 24/7?
We provide 24/7 response for water damage, fire damage, mold emergencies, storm recovery, and biohazard situations with immediate dispatch capabilities.
Which areas do you service?
Our primary service areas include Orlando, Windermere, Winter Garden, Ocoee, Lake Buena Vista, and surrounding Central Florida communities.
Are technicians certified?
All technicians hold IICRC certifications in specialties including Water Damage Restoration, Fire and Smoke Restoration, and Applied Structural Drying.
How does the insurance process work?
We coordinate directly with insurance providers, handle documentation, and maintain transparent communication throughout the claims and restoration process.
What commercial services are offered?
Commercial restoration includes property damage repair, content cleaning, and business continuity planning with dedicated project managers for large-scale incidents.
Do you handle mold remediation?
Yes, our Applied Microbial Remediation-certified technicians perform complete mold inspection, removal, and prevention treatments for residential and commercial properties.
