At Jen's House & Commercial Cleaning, we pride ourselves on being a locally owned and operated small business, established in 1999 by Jennifer Hopper of Topeka, Kansas. Over the years, our services and customer base have continued to grow, making us the premier Topeka and Lawrence home cleaning choice. Our technicians are bonded, highly trained, and fully supervised to offer you the finest cleaning service in the area. We strive to provide the highest quality cleaning service at a competitive rate.
Our Story
From humble beginnings, our company has expanded to serve a four-state area, including Kansas, Nebraska, Missouri, and Oklahoma. We take pride in our highly trained and experienced team, who undergo extensive background and reference checks, drug tests, and risk profile assessments. Our comprehensive 80-hour training program ensures that our employees are equipped to provide exceptional service.
Our Services
We offer a range of services, including:
- Maid Service: Our team provides top-notch cleaning services for your home or office, using state-of-the-art equipment and eco-friendly products.
- Carpet Cleaning: Our advanced steam cleaning process removes dirt, oil, grime, and 95% of the moisture used to clean your carpet and upholstery. Our IICRC-certified technicians use the latest equipment to ensure a deep-down clean that leaves no residue.
- Rental-Make-Ready: We specialize in cleaning and preparing rental properties for new tenants, ensuring a sparkling clean and welcoming environment.
- Smoke, Water, Odor: Our expert technicians use advanced equipment and techniques to restore your property after smoke, water, or odor damage.
Our Mission
At Jen's House & Commercial Cleaning, our mission is to provide exceptional service, unmatched quality, and unparalleled customer satisfaction. We strive to build long-term relationships with our clients, founded on trust, reliability, and a commitment to excellence.
Our Promise
We promise to deliver exceptional service, every time. If for any reason you are not completely satisfied with our service, we will return to re-clean the area at no additional charge to you. Our 100% Satisfaction Guarantee ensures that you receive the highest quality cleaning service in the area.
Cleaning Quality and Attention to Detail
The cleaning quality and attention to detail varied greatly among reviewers. Some reviewers, such as Kelly Shepherd and Brian Harris, were extremely satisfied with the deep cleaning services, reporting that their homes were spotless and sparkling. On the other hand, reviewers like Bill Barton and Foxx Heart reported that the cleaning was subpar, with areas being missed and dust and dirt remaining.
Communication and Customer Service
Communication and customer service were also inconsistent. Some reviewers, like Jason Gilliland and Ryan Mohwinkle, reported excellent customer service and responsiveness from the company. However, others, like Bailee Morgan and Shyanne Kohler, had difficulty getting in touch with the company and experienced poor communication.
Scheduling and Timeliness
Scheduling and timeliness were also issues for some reviewers. Kelly Reding and Jessica Ramsdell reported that the company failed to show up or failed to provide adequate notice of schedule changes. On the other hand, reviewers like Jason Gilliland and Brian Harris reported that the company was punctual and reliable.
Professionalism and Safety
Professionalism and safety were also concerns for some reviewers. Tyler Ard reported a negative experience with a company vehicle speeding through a parking lot, while Bill Barton reported that the company failed to provide the promised number of workers and experienced poor attention to detail.
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