Quality and Integrity: Building Your Dream Home, One Room at a Time.
At Quality Carpet Cleaning, we take pride in being one of the leading carpet cleaning services in Southern California. With over 30 years of experience and over 250,000 satisfied customers, we strive to provide the best possible service to each and every one of our clients. Our team of knowledgeable and friendly staff, state-of-the-art equipment, and eco-friendly products come together to deliver exceptional results that exceed our customers' expectations.
Our History
Quality Carpet Cleaning was founded in 1987 by Gary Lawrence and his partner, Al Moses. With humble beginnings, the company started as a small operation with a single crew and has since grown to become one of the largest and most respected carpet cleaning services in Southern California. Our journey has been marked by a commitment to excellence, customer satisfaction, and continuous improvement.
Our Services
We offer a wide range of services, including carpet cleaning, tile and grout cleaning, upholstery cleaning, pet odor and stain removal, area and oriental rug cleaning, carpet repairs, and drapery cleaning. Our comprehensive services are designed to meet the diverse needs of our clients, from residential to commercial properties.
Why Choose Us?
Our prices are competitive, our service is top-notch, and our commitment to quality is unwavering. We believe in giving our customers the best value for their money. With thousands of great online reviews, our reputation speaks for itself. We're proud to offer a 30-day no-hassle guarantee, ensuring that our customers are completely satisfied with our work. Our same-day service availability, flexible scheduling, and environmentally friendly products make us the go-to choice for carpet cleaning needs.
Poor Experience with Pricing and Upselling
Several reviewers had a poor experience with Quality Carpet Cleaning due to issues with pricing and upselling. Joelle Heald was unhappy with the service, stating that the technician was rude and tried to use chemicals despite her request for steam cleaning. Craig Bergquist felt misled by the initial estimate and was upsold on additional services. R. C. felt overcharged for the service, and Chuck McCollum was frustrated with the upselling of additional fabric treatment.
Discrepancies in Pricing
There were discrepancies in pricing, with some reviewers being quoted one price and then charged another. First Directive was quoted $59 for cleaning three rooms but was charged $350 for two rugs. R. C. paid $790 for two hours of work, feeling that they were overcharged.
Positive Experiences with Professional Technicians
On the other hand, many reviewers had positive experiences with Quality Carpet Cleaning, praising the professionalism and politeness of the technicians. R. A. had an excellent experience with Robert, who did an "awesome job" cleaning their mom's apartment and their own house. Haley Industrial was impressed with the quick and great job done by Angel. Catherine St George and Landall Goolsby also had positive experiences with the company, praising the quality of the work and the professionalism of the technicians.
Flexible and Reliable Service
Some reviewers praised the flexibility and reliability of Quality Carpet Cleaning. Toby Crain was impressed with the company's ability to solve problems and provide emergency repair services. Sean Sims appreciated the flexibility in rescheduling appointments and the efficient service provided.
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