Putting the Customer First, Red Carpet Plumbing Treatment Guaranteed!
At Big State Plumbing, we are a family-owned and operated business that has been serving the Houston and surrounding areas for over 20 years. Our company is committed to providing top-notch plumbing services to our clients, and we take pride in our professionalism, expertise, and customer satisfaction. Our team of experienced plumbers is dedicated to providing efficient and reliable solutions to all your plumbing needs.
Our Services
As a full-service plumbing company, we offer a wide range of services to meet the unique needs of our clients. From fixing clogged drains to installing new water heaters and water softeners, our team is equipped to handle any plumbing issue that may arise. We offer 24/7 emergency services, so you can count on us to provide prompt and reliable assistance whenever you need it.
Residential & Commercial Services
At Big State Plumbing, we cater to both residential and commercial clients in the Houston area. Our services include water heater repair and installation, water softener maintenance, and septic pumping, as well as re-piping and drain cleaning. Whether you're a homeowner or a business owner, we're committed to providing you with the highest quality plumbing services and excellent customer care.
Our Expertise
Our team of licensed and certified plumbers has over 20 years of experience in providing plumbing services in Houston and the surrounding areas. We take pride in our technical expertise and our ability to diagnose and repair a wide range of plumbing issues. Our plumbers are dedicated to providing you with reliable and efficient solutions to meet all your plumbing needs.
Why Choose Big State Plumbing?
At Big State Plumbing, we're committed to providing our clients with the best possible service. Here are just a few reasons why you should choose us:
- Fast and Efficient Service: Our team is dedicated to providing prompt and reliable service to ensure that your plumbing issues are resolved quickly and efficiently.
- Transparent Pricing: We offer transparent pricing with no hidden charges, so you can trust that you're getting the best value for your money.
- Expertise: Our team of experienced plumbers has over 20 years of experience in providing plumbing services in Houston and the surrounding areas.
- Customer Satisfaction: We're committed to providing exceptional customer service and ensuring that our clients are completely satisfied with our work.
Join the Big State Club
As a valued customer, we invite you to join the Big State Club, our exclusive membership program that offers a range of benefits, including priority service, discounts, and more. For just $9.95 per month, you can enjoy the peace of mind that comes with knowing that your home is protected and you're getting the best possible service.
Overall Experience
The majority of customers have had a positive experience with Big State Plumbing, with most reviews rating their services as 5-star. The biggest praise goes to the professionalism, timeliness, and affordability of the company's technicians. Many customers have mentioned that the plumbers were courteous, polite, and knowledgeable, leaving customers feeling satisfied with the work done.
Technical Issues
There were some issues with scheduling and communication, which led to a 3-star review. The customer felt that the technicians were running late without prior notice, which caused inconvenience.
Negative Experiences
There were two negative reviews. One customer had a terrible experience with the company, mentioning poor communication and unprofessional behavior from the technician. The customer felt taken advantage of and would not recommend the company.
Another customer had a accident with a Big State Plumbing truck, which led to damaged property. The company initially refused to take responsibility, but after further communication and a GoPro video of the accident, the company eventually made the necessary payment to settle the claim.
Resolution
The second customer's review was updated to reflect the company's willingness to resolve the issue and make a late payment to settle the claim.
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