Business Details
26 Years
experience
Emergency
services
Open 24/7
always available
Trusted Damage Restoration Services in Greensboro, NC
Founded in 2000 by Doug and Cheri Watkins, 1st Aide Restoration has established itself as a premier damage restoration contractor in Central North Carolina. With over 50 years of combined hands-on experience, we are an IICRC-Certified Firm, Better Business Bureau A+ rated, and recognized as one of fewer than 700 Certified Restorers globally by the Restoration Industry Association. Our team specializes in water damage, fire damage, mold remediation, and storm damage restoration, operating 24/7 to address emergencies with urgency and precision. We adhere to EPA Lead Safe Practices and RRP certification standards, prioritizing customer trust through transparent communication and ethical service.As a locally owned and operated business in Greensboro, we extend our services to Burlington, High Point, Kernersville, and beyond, offering comprehensive solutions for both residential and commercial properties. Our commitment to excellence is reflected in our licensed general contracting capabilities, certified mold professional status, and dedication to restoring properties to pre-loss conditions while exceeding client expectations.
Services
Water Damage Restoration
Fire Damage Cleanup
Mold Removal
Storm Damage Repair
Emergency Water Removal
Carpet Cleaning
Sewage Cleanup
Structural Drying
Insurance Claims Assistance
Commercial Restoration
Details
- Year established: 2000
Highlights and features
- We offer 24/7 emergency response for urgent damage restoration needs.
- Our team includes globally certified restorers with over 50 years of combined experience.
- We maintain an A+ rating with the Better Business Bureau for ethical practices.
- Our technicians are trained in EPA Lead Safe and RRP-certified protocols.
- We provide comprehensive insurance claims assistance and licensed general contracting.
Associations and certifications
- IICRC-Certified Firm
- Better Business Bureau A+ rating
- EPA Lead Safe Practices
- RRP certified
- Certified Restorers by the Restoration Industry Association (RIA)
What people say
Great in taking care of our needs
Professionalism of Doug and crew
Completed the work on time
Exceptional employees
Honesty in roof inspection
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from flooding, leaks, or storms. We perform rapid water extraction using industrial pumps and dehumidifiers, followed by structural drying and repairs. Certified technicians ensure mold prevention and full property recovery to pre-loss conditions.
Fire Damage Cleanup
Fire damage cleanup includes debris removal, smoke odor elimination, and structural repairs. Our team uses specialized techniques to neutralize soot residues and restore properties to safe, habitable spaces while coordinating with insurance providers.
Mold Removal
Certified mold professionals identify moisture sources, contain affected areas, and remove spores using anti-microbial treatments. We prioritize health safety and structural integrity, offering air quality evaluations and long-term prevention strategies.
Storm Damage Repair
Storm damage repair covers roof leaks, structural board-up, and water mitigation after hail, wind, or snow events. We provide 24/7 emergency response and comprehensive reconstruction to restore properties to original condition.
Emergency Water Removal
Emergency water removal services deploy extraction mats and industrial vacuums to eliminate standing water. Our rapid response within hours prevents secondary damage, ensuring efficient drying and sanitization for residential and commercial properties.
People
Doug Watkins
Founder
With 30+ years in construction and 18 in restoration, Doug Watkins co-founded 1st Aide Restoration to prioritize integrity in disaster recovery. His leadership emphasizes certified training and customer-centric solutions.
Cheri Watkins
Co-Founder
Cheri Watkins partners with Doug to uphold the company's mission of ethical service. Her focus on client relationships ensures transparent communication and trust throughout the restoration process.
Questions
What services does 1st Aide Restoration offer?
We specialize in water damage restoration, fire damage cleanup, mold removal, storm damage repair, and emergency water extraction for residential and commercial properties.
Are you available for emergencies outside regular hours?
Yes, we provide 24/7/365 emergency response for urgent damage restoration needs in Greensboro and surrounding areas.
Do you work with insurance companies?
Yes, we assist with insurance claims documentation and coordinate directly with adjusters to ensure fair coverage for repairs.
How quickly can you respond to a water damage call?
Our team typically arrives within 2 hours of contact to assess and begin mitigation, prioritizing rapid water extraction to prevent secondary damage.
Are your technicians certified?
Yes, we are IICRC-certified and employ RIA Certified Restorers with specialized training in EPA Lead Safe and mold remediation protocols.
What areas do you serve?
We operate in Greensboro, High Point, Burlington, Kernersville, and surrounding North Carolina regions for all restoration services.
