Reliable Systems, Exceptional Service
At RTS Systems & Design, we are a leading expert in the installation, monitoring, testing, and servicing of commercial and multi-residential fire alarm systems. With over 30 years of design/build project experience, our team of certified technicians has the expertise to troubleshoot state-of-the-art systems and those using legacy technology.
Our History
Established in 1985, RTS Systems & Design has grown to become a trusted partner for general and electrical contractors, property managers, and end-user customers in design, installation, and service. Our team is dedicated to providing reliable systems services that meet the highest industry standards.
Our Services
The RTS Service Division provides a comprehensive range of services, including UL Certification, central station monitoring, testing, service, and repair of fire alarm systems and security systems. We also offer a "Tech Plus" service for customers needing emergency service. Our certified technicians use years of technical expertise to troubleshoot and resolve issues efficiently.
Our Expertise
We are experienced in all facets of low-voltage systems, including fire alarm, telecom, CCTV, access control, intrusion security, ERRCS, paging, rescue assistance, and various other system types. Our team uses IBEW State Certified Systems Technicians for our installation and services, ensuring that our customers receive the highest level of expertise.
Our Commitment
At RTS Systems & Design, we are committed to providing our customers with exceptional service, reliability, and expertise. We are dedicated to building long-term relationships with our clients and providing solutions that meet their unique needs.
Overall Experience
The reviews suggest that the company has a positive work environment and thrives on quality work, with one reviewer mentioning that they had an amazing experience working with the company's people in the office and in the field.
Customer Service
However, one reviewer had a extremely poor experience with the company's customer service, specifically with their account manager Rob, who became angry and started yelling when questioned about pricing on a quote.
Field Work Experience
On a more positive note, the company's field workers, such as Megan and Phillip, were praised for their professionalism and ease to work with during an alarm testing process at a customer's property.
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