Satisfying our customers, one cleaning at a time.
Brothers Cleaning Services is a family-owned business that has specialized in house cleaning services in Las Vegas for the past 7 years. Over these years, we have had the privilege of serving over 500 smiling clients and have built a team of 22 happy staff members. Our goal is to provide top-notch cleaning services to our clients, ensuring their homes or offices are not only clean but also safe and healthy. We take pride in our work and strive to exceed our clients' expectations.
Our Services
At Brothers Cleaning Services, we offer a range of cleaning services tailored to meet our clients' needs. Our services include:
- Residential Cleaning: We offer a variety of residential cleaning services, from regular cleaning to deep cleaning. Our team of experienced cleaners is equipped with the latest cleaning tools and technology to ensure your home is cleaned thoroughly and efficiently.
- Commercial Cleaning: We understand that a clean office is crucial for productivity and a positive work environment. That's why we offer commercial cleaning services tailored to meet the needs of your business. Whether you need daily, weekly, or monthly cleaning services, we've got you covered.
- Move-In/Move-Out Cleaning: Moving can be a stressful experience, and the last thing you want to worry about is cleaning your old or new home. Let us take care of that for you. Our move-in/move-out cleaning services include everything from dusting to scrubbing the floors and bathrooms, leaving your home spotless.
- Special Event Cleaning: Whether you're hosting a party, wedding, or any other special event, we can help you ensure your venue is clean and ready for your guests. Our special event cleaning services include setup and cleanup, so you can focus on enjoying your event.
- Janitorial Services: We offer janitorial services for businesses of all sizes. Our team can handle everything from trash removal to floor cleaning and restocking supplies. We'll work with you to create a customized cleaning schedule that meets the needs of your business.
Our Commitment
At Brothers Cleaning Services, we are committed to providing our clients with the highest level of service. We believe that a clean home or office is not a luxury, but a necessity. That's why we use only eco-friendly cleaning products that are safe for your family and the environment. We also take the time to listen to our clients' needs and preferences, ensuring that our cleaning services meet their expectations.
Our Guarantee
We are so confident in the quality of our cleaning services that we offer a 100% Customer Satisfaction Guarantee. If you're not completely satisfied with our services, let us know within 24 hours, and we'll come back and fix it for free.
Scheduling and Reliability Issues
Many reviewers expressed frustration with the company's scheduling and reliability. They reported being stood up or experiencing significant delays, with some being asked to reschedule for a later time or even the next day. This lack of reliability led to wasted time and inconvenience for the customers.
Poor Communication and Customer Service
Several reviewers mentioned poor communication and customer service from the company. They reported being rude, unapologetic, and unhelpful when issues arose. Some were even hung up on or left without a resolution to their problems.
Subpar Cleaning Quality
Some reviewers were disappointed with the quality of the cleaning services provided. They reported dirty floors, sticky surfaces, and missed areas, among other issues. One reviewer even reported having to redo the cleaning themselves after the service was completed.
Flexibility and Accountability
Some reviewers felt that the company was not flexible or accommodating when issues arose. They were unwilling to work with customers to find a solution and instead seemed to prioritize their own schedules and convenience.
One Positive Review
One reviewer reported having a positive experience with the company, praising their reasonable prices and consistent quality over 8 years.
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