Where your family will be treated like ours.
At Family First Restoration, we pride ourselves on customer service. You, the customer, ALWAYS comes first. Our business exists to help people recover from a disaster in Schaumburg, Chicago & Surrounding Areas. Whether it's a fire, flood, mold problem, or an unexpected sewer backup, we understand the devastation it can cause your property and your peace of mind. Don't let this happen to you in Schaumburg, where we're here to help.
All of our technicians are highly trained in the latest restoration and remediation techniques and technology. They are certified professionals with years of on-the-job experience. After a disaster, the last thing you want is more stress. That's why our technicians get in, get out, and get the job done right. Best of yet, we are local to you and your home in Schaumburg for Restoration.
In the disaster recovery business, timing is everything. That's why we pride ourselves on our 60-minute response time. We also provide 24/7 emergency service for those calls that just can't afford to wait. Furthermore, we do our best to protect you from unnecessary loss. Free direct insurance billing is offered so you don't have to worry about out of pocket costs (in most cases).
Our Services
We offer a wide range of services to help you recover from a disaster. From flood restoration to mold remediation, water restoration to sewage backup repair, fire damage repair to foundation repair, and cleanup & removal services, we've got you covered. Our technicians are trained to handle any type of disaster, and we're available 24/7 to respond to your emergency.
What Sets Us Apart
What sets us apart from other disaster recovery companies is our commitment to customer service. We understand that you're going through a difficult time, and we're here to help you every step of the way. Our technicians are certified professionals who will treat your home or business with respect and care. We also offer free direct insurance billing, so you don't have to worry about out of pocket costs (in most cases).
Our Goal
Our goal is to provide you with the best possible service and get your home or business back to normal as quickly as possible. We understand the importance of timely recovery and restoration, and we're committed to making the process as smooth and stress-free as possible.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by Family First Restoration. Felicia, the office manager, is praised for her prompt responses and helpfulness. Martin, the owner, is commended for his professionalism, knowledge, and politeness.
Quality of Work
The quality of work is consistently praised across multiple reviews. Homeowners are impressed with the attention to detail, cleanliness, and timeliness of the projects. The company's ability to handle various services, including foundation repairs, remodeling, and waterproofing, is notable.
Professionalism and Trustworthiness
Homeowners trust Family First Restoration with their projects due to the company's professionalism, reliability, and honesty. The owner, Martin, is often on-site, ensuring that the work is done to a high standard. The company's commitment to its customers' satisfaction is evident in their prompt responses to concerns and their willingness to make things right when mistakes occur.
Positive Experiences
Many reviewers have used Family First Restoration for multiple projects, demonstrating their satisfaction with the company's services. The company's ability to handle complex projects, such as basement remodels and foundation repairs, is impressive.
Minor Issue with Key Loss
One reviewer, Mitsu Bishi, experienced an issue with a lost key, which led to additional expenses. Although the company initially ignored the issue, they later reimbursed the reviewer for the lost key, resolving the matter.
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