At TownHouse Galleries Furniture & Design, we pride ourselves on being more than just a furniture store. We're a partner in helping you create your dream home. With over 45 years of experience, we've been serving the community in Huntsville and Decatur, Alabama, and surrounding areas, offering a wide range of high-quality furniture and interior design services.
Our commitment to your comfort is what drives our business. We don't just sell furniture; we help you find the perfect pieces to create a space that reflects your personality and style. Our expert interior design team is dedicated to understanding your needs and preferences, providing you with personalized recommendations and guidance throughout the design process.
We're proud to represent some of the world's most renowned furniture brands, including Stressless, Stickley, American Leather, and more. Our furniture collections offer timeless designs, exceptional quality, and excellent values. Whether you're looking for a statement piece or a complete room makeover, we've got you covered.
At TownHouse Galleries, we believe in treating our customers with the same respect and care that we would expect for ourselves. That's why we offer a variety of services designed to make your furniture shopping experience seamless and enjoyable. From free design services to custom ordering and financing options, we're committed to making your dreams a reality.
Our Values
- Quality: We're committed to providing only the highest-quality furniture and design services that meet the highest standards of craftsmanship and durability.
- Personalization: We take the time to understand your unique needs and preferences, tailoring our services to create a space that reflects your personality and style.
- Customer Service: We're dedicated to delivering exceptional customer service, ensuring that every interaction with our team is friendly, knowledgeable, and hassle-free.
- Community Involvement: We're proud to be an active member of our community, participating in various charitable events and supporting local organizations.
Our Services
At TownHouse Galleries, we offer a comprehensive range of services designed to make your furniture shopping experience as enjoyable and stress-free as possible. Our services include:
- Free design services: Our expert interior design team will work closely with you to create a personalized design plan tailored to your needs and preferences.
- Custom ordering: We can customize your furniture to fit your unique needs and specifications.
- Financing options: We offer flexible financing options to make your furniture purchase more affordable.
- Delivery: We offer convenient delivery options to ensure that your furniture is delivered promptly and safely.
Our Brands
We're proud to represent some of the world's most renowned furniture brands, including:
- Stressless
- Stickley
- American Leather
- Aireloom
- Tempur-Pedic
- Stearns & Foster
Contact Us
If you're looking for a furniture store that truly cares about your comfort and satisfaction, look no further than TownHouse Galleries Furniture & Design. Visit us today and experience the TownHouse difference.
Staff and Sales Experience
The reviews highlight a mix of positive and negative experiences with the staff and sales personnel at Townhouse Galleries. Some reviewers praised the staff's helpfulness, friendliness, and willingness to listen to their concerns. For instance, Anita Whitaker and John Zink appreciated the efforts of Tim and Penny in resolving their issues and providing good customer service. On the other hand, some reviewers encountered unhelpful or unfriendly staff, such as the receptionist who couldn't find a salesperson to assist Monkey Paw, or the salesman who came across as "snooty" or "snerky" to other reviewers.
Product Quality and Selection
The majority of reviewers were impressed with the quality of furniture offered by Townhouse Galleries, with some describing it as "high quality" and "the finest available." The selection was also praised, with reviewers mentioning that the store has a large selection of furniture and is willing to order items to meet specific customer requests.
Customer Service and Warranty Issues
Some reviewers experienced issues with warranty claims and customer service. Ray Crow and Monkey Paw had negative experiences with warranty claims, citing unhelpful staff and unresolved issues. In contrast, Anita Whitaker and John Zink appreciated the efforts of the staff in resolving their issues and providing refunds or returns.
Overall Experience
The reviews suggest that Townhouse Galleries can provide an excellent shopping experience, with some reviewers loving the selection, quality of furniture, and helpfulness of the staff. However, others had negative experiences due to poor customer service, unhelpful staff, or unresolved warranty claims.
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