Transform Your Home with The Carpet Guys Experience Today!
A Family-Owned Business with a Commitment to Quality and Customer Service
Since 2010, The Carpet Guys have been enriching the homes of southeast Michigan with beautiful and durable flooring solutions. As a family-owned business, we understand the importance of transforming your living space into a comfortable and inviting environment.
Our Expertise and Services
We proudly offer a comprehensive range of flooring services, covering every step of the process, from selection to installation.
Consultation & Selection
- Free in-home consultations to discuss your flooring needs, preferences, and budget
- Personalized guidance through the selection process, with expert recommendations for various flooring options
- Comprehensive information on different flooring materials, their characteristics, and estimated costs
Installation & Quality
- Skilled and experienced installers who assure a clean, efficient, and high-quality installation
- Attention to detail and meticulous craftsmanship for seamless results
- Free lifetime installation warranty for peace of mind
Variety & Selection
- Extensive inventory of carpets, laminates, and hardwoods in hundreds of colors and styles
- Premium materials from top manufacturers like Mohawk, Shaw, and Dreamweaver
- Budget-friendly options to cater to every homeowner's needs
Customer-Focused Approach
- Unparalleled customer service with a focus on open communication and personalized attention
- Responsive and accommodating to your needs and schedule
- Commitment to transparency and clear pricing
Why Choose The Carpet Guys?
- BBB accredited with an A rating
- Angie's List Honor Roll recipient
- Fair and affordable pricing for all flooring solutions
- Free in-home estimates for your convenience
- Extensive selection of high-quality materials and expert craftsmanship at your disposal
Transform your home with beautiful and durable flooring - contact The Carpet Guys today for a free consultation!
Installation Issues and Concerns
Several reviewers experienced issues with the installation process, including seams in the carpet, damage to baseboards, and poor installation quality. Some reviewers mentioned that the installers were not careful with their belongings, causing damage to furniture and fixtures.
Sales Experience and Communication
Some reviewers felt pressured during the sales experience, and had trouble getting in touch with their sales representatives after the sale. Some also mentioned that the company did not follow through on their promises, leaving them feeling frustrated and disappointed.
Customer Service
Some reviewers had negative experiences with the company's customer service, citing unhelpful representatives and unfulfilled promises. However, one reviewer did mention that the company's customer support team did reach out to them and resolve their issues.
Quality of Products
Some reviewers were unhappy with the quality of the products they received, citing issues with the carpet's durability and appearance.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company, citing helpful sales representatives, smooth installation processes, and high-quality products.
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