Experience Exceptional Flooring Solutions with Personalized Service
At Yates Flooring, we pride ourselves on being a family-owned and operated business since 1976. We take pride in providing exceptional flooring solutions and personalized service to our valued customers. With more than four decades of experience in the industry, our knowledgeable team of flooring experts is dedicated to helping you find the perfect flooring options for your home or business.
Our Story
We understand that finding the perfect flooring for each room of your home is essential to creating a space that reflects your style and meets your lifestyle needs. Whether you want the luxurious comfort and endless style of carpet, the timeless beauty and durability of hardwood, the affordability and versatility of laminate, the modern styles and easy maintenance of vinyl, the sleek and durable appeal of tile, or the added warmth and style of area rugs, we have the perfect flooring solution for you.
Our Services
We offer a comprehensive range of flooring solutions to cater to every need. From residential flooring to commercial flooring, we have you covered. Our extensive selection of flooring options ensures that you'll find the perfect solution for your project. We provide expert advice on colors, textures, and patterns to ensure that every step aligns with your vision. Our team guides you through the process, from selecting the perfect flooring materials to providing personalized assistance, to bring elegance, comfort, and timeless beauty to your space.
What We Offer
We offer a wide range of high-quality flooring products, including carpet, hardwood, laminate, luxury vinyl, tile, and area rugs. Our sundries and supplies include adhesives, grout, tile spacers, thinset, cleaners, sealants, and tools to support your flooring installation and maintenance needs. We also provide a flooring visualizer to help you visualize your floor, flooring videos for valuable insights, and a flooring inspiration gallery to get inspired by design ideas, colors, and styles.
Our Commitment
At Yates Flooring, we prioritize customer satisfaction and strive to exceed expectations by offering exceptional service, high-quality flooring products, and ongoing support. We are dedicated to helping you find the perfect flooring options for your home or business and providing a seamless experience from start to finish.
Overall Rating and Review Summary
The overall rating is 4.2 out of 5 stars, based on 15 reviews. The reviews are mostly positive, with 11 reviewers giving 5-star ratings and 4 reviewers giving 1-star ratings.
Positive Reviews
- Excellent Customer Service: Many reviewers praised the excellent customer service they received from the staff, particularly Brian, Jacob, Patsy, Rebekah, and Emiliano. They were helpful, knowledgeable, and went above and beyond to ensure customer satisfaction.
- High-Quality Products: Reviewers were impressed with the high-quality products offered by Yates Flooring, including flooring, countertops, and backsplashes.
- Professional Installation: The installation process was smooth and efficient, with installers doing an excellent job of preparing the floors and ensuring a smooth installation.
Negative Reviews
- Poor Customer Service: A few reviewers had negative experiences with the customer service, citing a lack of interest or attention from the staff, particularly in one instance where the reviewer felt ignored.
- Delays and Miscommunication: Some reviewers experienced delays or miscommunication regarding their orders, including issues with tile samples, phone calls, and emails not being returned.
- Installation Issues: One reviewer had issues with their floor installation, citing bubbles in the floor and a lack of follow-through on commitments.
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