Benjamin Franklin Plumbing

Robert did a fantastic job at diagnosing and fixing our kitchen faucet issue. He arrived right at the specified time , replaced our broken kitchen faucet and also inspected the rest of plumbing in the house. Explained what was done and was very friendly and knowledgeable! AAA experience with Robert!

Their patient , knowledgeable , and talented staff installed a six head multi split inverter heat pump system in my 1770 cape. It doesnt get more complicated than my install and Terry, Malachy, Jason, and Nick made it look easy. No ugly piping on the outside and seamless use of closets and chases for piping on the inside. Yes they do HVAC!

I have used Benjamin Franklin Plumbing and both times their staff have shown professionalism and have shown great care and attention to my home. Making sure to come in and out only when necessary, wearing covers on their shoes, cleaning up as they worked up to leaving out.

Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated.

I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment.

I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.

Not sure of price compared to other. Customer service best received from anyone in long time. Ami took the time to answer my questions and explain how the sediment buildup could take awhile to get out system and best options for all water outlets. Brian did a great job explaining things on the first visit.

Tall, Felix came out and assess the situation. I cannot tell you how happy and how pleased I am and was that he was nothing but professional, honest, straightforward and honestly, I look forward to working with him in the near future as soon as I get things put in place.

I had major water damage in my house due to 3 burst pipes that froze up when my furnace malfunctioned. I contacted Ben Franklin late on Sunday afternoon and within the hour I received a call from the owner. I explained my situation and he said he would have someone contact me in the morning. At 7:15 on Monday morning I received a text message that a technician was on the way. He (Rob Williamson) arrived at my house around 7:45am! Incredible!
He was able to locate the first of 3 burst pipes and repaired that one by 11:30. Turns out I needed major repair on my furnace including a new zone valve and a relay part that he had to order.
He worked straight thru until after5pm and was joined by his manager Brian.
I can honestly say these two were phenomenal! Both were compassionate to my situation, were very detailed on what they diagnosed the problem to be and what the required fix would entail.
I found this entire experience (except of course dealing with all the inconveniences) to be a very satisfying one and would not hesitate for a second to refer this company to anyone in need of plumbing work!

Fritz Engel
South Windsor, CT

Nigel extremely friendly, helpful, & courteous. Please tell him, though, he needs to return to tighten new faucet.... it's loose.

Brian came today to tighten the new kitchen faucet that Nigel had recently installed. Brian was friendly & professional & completed the tightening in minutes. I'm happy with the results. Now if you could only lower your prices, I'd be ecstatic!

Excellent emergency service! They answered right away, arrived later that night and diagnosed the problem quickly, and had. Fair pricing and Ryan was very professional with a senseof humor. Ill definitely call them again if needed.

I hired Benjamin Franklin Plumbing today to do several jobs around my house and they sent Ryan W. He was not only professional but very courteous and really nice! He made it easy and stress free which is rare today. I will definitely call them again.

Ami did a great job. He was polite and professional, even put shoe booties on before he went upstairs. He kept us updated on his progress once he assessed the situation. Price was very reasonable and we highly recommend this company!!
Thanks so much, Craig & Jan S (Norwich)

Had a no heat situation with a severely leaking site glass on my furnace. They sent Ryan W out quickly and he repaired it and had it running in no time. Very grateful to Ben Franklin and Ryan for his professionalism, courteousness, and knowledge.

The technician was very knowledgeable and explained every step of the process clearly as he worked.He diagnosed a tripping well pump that was drawing high amps, safely pulled and replaced the pump, and restored our water the same day. He communicated what needed to be done, and completed the repair efficiently. Everything was handled in a professional and timely manner, and we really appreciated being kept informed throughout the entire service. Very satisfied with the work and would definitely recommend.

The technicians came on time, exactly when they said they would be there. Nick was knowledgeable, they were professional and super personable. I was in a situation where I didnt have the ability/time to price other companies so I wasnt able to shop around and compare the work that needed to be done and the cost so Im not sure about that, but either way the cost was very very high. They charged $99 just to come because it happened on the weekend. I will stick with 5 stars either way because I it got done in a timely manner and the guys were good.

Aaron Diaz was amazing. He came out for an emergency on a Sunday evening and managed to do a tricky repair with very little room to move all without any damage to anything around it, which I thought was going to be impossible. Impressive skills. On top of that, he had great communication about what he was doing and is just a friendly guy. Highly recommended.

Aaron did an excellent job with the installation. When finished, he checked every water source in the house to be sure that there was hot water everywhere. Also, as a retired educator & teacher trainer, I thought he worked well with Cale, giving him appropriate responsibility & guiding & encouraging in meaningful ways. And, they did a great cleanup before they left!

I had a great experience with Ben Franklin Plumbing! Elliot was professional, friendly, and really knew his stuff. He took the time to explain everything and made sure I understood all my options before starting any work. I could tell he truly had my best interests in mind and cared about doing the job right. Highly recommend them for anyone looking for honest, dependable, and customer-focused plumbing service!

Mike Watkinson did an excellent job with Benjamin Franklins products. He's very knowledgeable and took plenty of time to explain everything to us and what he recommends. He's very personable and cares a lot about his clients as well as their needs.

I am beyond grateful to have been connected with this company. My boiler had gone down in May and we went months without hot water. The heating part wasnt that big of a deal until the cold weather came in. We had someone come out for a consultation somewhere between the middle of the week to the end of the week and a technician was there on Monday finished and installed the same day. Not only were they quick but they were great on the pricing. The technicians were extremely polite and knowledgeable literally dont know where we would be without them today.

I had a great experience with Benjamin Franklin Plumbing! They came to assess my issue quickly, stayed in touch while I received other quotes and worked with me on price. Once I signed, the work was scheduled and completed quickly. Everyone I met was wonderful and Ill gladly work with them again.

Jordan arrived on time and was able to assess the issue. Very knowledgeable, courteous, processed our concerns. He explained how the installation will go and had informed us of how there is a shut off system that will inform you if there is a leak in your home by monitoring the water pressure, this updates Benjamin Franklin Plumbing of the issue and everything can be managed through your phone. A great preventive device that they can install and it saves your home and gives consumers like us a discount with our home insurance. JORDAN provided us with information and advise and the BEST Part is if you become a member you have ALL the different services that they offer in your fingertips. IF YOU OWN A HOME/CONDO/APARTMENT, BENJAMIN FRANKLIN PLUMBING IS THE ONLY COMPANY YOU NEED...Jordan, we really appreciate all this new information. Brand New Loyal members here!!!

Jordan promptly arrived to assess the issue with my water heater. Upon his arrival, I informed him that another company had provided a quote. Jordan demonstrated respect and professionalism, asking that I hear him out while he presented alternative quotes. He offered detailed information on water heaters and identified additional concerns that required immediate attention to avoid potential future expenses. After presenting prices, Jordan observed my reaction and offered to revisit the quotes. Following a brief interval, he returned with a revised proposal that my girlfriend and I found satisfactory. As a result, a new water heater will be installed tomorrow, restoring our access to hot water. Throughout the process, Jordan remained committed to ensuring our satisfaction before departing. I would like to express my gratitude to Jordan for his dedication to his work and his commitment to providing exceptional customer service.

Earlier today I called Ben Franklin asking for my septic tank to be cleaned out. This company assigned a truck to arrive on the day I called.
Sam, the guy doing the work, was very conscientious. Thorough. Fast. He emptied my tank significantly better than any other septic service I have ever used. I will gladly talk with anyone who wants details.

Without doubt, this company does a superlative job at a reasonable cost.

They are an awesome company, they ran into some issues and were more than accomodating to fix without additional charges and did a great job. I haven't had hot water in a month, not because of them either. I had other people out to check it for me and none were as thorough as Ben Franklin