Franklin Plumbing & Drain Cleaning

The technician showed up in keeping worth the estimated time, was very polite/ engaging, and fixed the issue in a timely manner.

Alexander really seems to enjoy his work. He's professional, knowledgable, and thinks through the problem at hand, checking all possibilities, before deciding on a course of action. An impressive young man.

My first review (below) was in late 2023. Google reviews doesnt allow additional reviews but suggests editing the original review. Heres my more recent review:
February 2025: The other evening after dealing with water on the kitchen floor from what I thought was a leak behind the dishwasher, I sent an email to Franklin Plumbing and Drain Cleaning. I added that the garbage disposal kept stalling and that I had a question about a sink in the master bathroom and asked if they could look at those, also.What a surprise to get an email in response that evening instead of the next morning! Sonia called me the next morning and scheduled Jantonio (aka Tony) to arrive between 11am and 1pm and kept me informed about his arrival with texts. He arrived just before 11 and checked things out. Dishwasher wasnt the problem. It was the disposal, which leaked when the dishwasher discharged water through it. Tony replaced the disposal and left the area spotless. He and the others from Franklin Plumbing were great to work with and worth every penny!

2023: Water backed up into the master bathroom and sewage into the tub. Franklin Plumbing sent Jantonio who arrived only a few hours after my call. He went about identifying the problem and then fixed it. He certainly knows what he's doing! The service was worth every penny!

This technician explained everything he was doing, his findings which included a photo from the camera he used in the sewer line, and what needed to be done in a thorough and professional manner. His findings confirmed my suspicions that my daughter and I were taken advantage by Roto-Rooter in Columbia and bilked out of thousands of dollars and the problem was never fixed! Tree roots in a sewer line are not a "soft blockage." Consumers beware of Roto-Rooter!

Franklin came the same morning I called.
The technician was knowledgeable & friendly & was able to give me a quote on the spot. These guys came ready to work.

I'm so glad I called Franklin Plumbing - the technician came out super quick, was incredibly professional and respectful, took the time to inspect any potential issues in my home and thoroughly explained himself along the way. Thanks Alexander, I'll be sure to call you all again in the future!

Great job, fast service and Jantico was knowledgeable and so nice! Will call Franklin Plumbing again!

Jantonio did an great job fixing a broken drain under the house. The job required cutting into the foundation slab and he was extra cautious in minimizing that jackhamming to make the cosmetic fix as easy as possible afterwards. Would recommend

Franklin plumbing are my heros today. In a day they had my plumbing fixed. Elias was wonderful in every way. He explained as he went and loved on my dogs so now he's also their hero to highly recommend!!!!

Awesome!!!!! Jc was very knowledgeable of what problem was and took to explain to me the problem and how to fix it. (Pictures). Very patient

My tub/shower was leaking. Franklin Plumbing sent somebody out in a couple of hours. Mr. Pinckney showed up on time and proceeded to diagnose the problem. He showed me pictures of everything that he saw and explained In detail why he thought it was better to replace the entire faucet than to try to repair it. After the job was done, I was very happy that I went with his recommendation. He was very courteous the entire time he was at my house and very respectful of my property. Nobody likes spending money on Plumbing repairs, but if I need to do that, I would happily call Franklin Plumbing again. The person in the office setting up the appointment, I believe her name was Sonja, was very courteous and did a good job getting me help in a couple of hours. The plumber was friendly and knowledgeable. I would highly recommend Franklin Plumbing.

Great job by Toni. Fast, efficient and professional service. Highly recommend both he and Franklin for any of your future Plumbing needs.

Lawrence is an excellent plumber! I have used him several times to fix issues in my home and I cannot say enough good things about him. He embraces the concepts of great customer service. His professionalism and expertise is outstanding and he is a really nice man. Lawrence is my plumber for life and I highly recommend Franklin Plumbing and Drain Cleaning.

I called for a water heater outage at 0630 and got a call back from the company promptly saying that a tech would be coming by before lunch. Mr. Bessey called me when he was on the way and was there at 0930. He arrived on time, was extremely polite and respectful when he came in to my home and started his assessment and repair work. He was quick and proficient and was in and out in less than an hour, leaving his work site neater than when he found it. He even called a few hours later as a follow up to see if the issue has been resolved to my satisfaction. He was extremely professional and I will certainly recommend him and/or Franklin Plumbing for jobs with my neighbors. Thank you, Lawrence!

We have recently used Franklin Plumbing for several major repairs. We had two different people do the work: Eli Ramirez and Alexander Reyes. Both of these guys were well trained, knew what they were doing, very polite and kind. The company is quick to respond and get your work done. I cannot tell you how much we appreciated what they have done and would most definitely recommend Franklin for any plumbing needs you may have.

Office staff and tech were very friendly and professional. Jantonio gave a clear and detailed description of the work that would need to be completed and the quote was sent promptly.

As usual, Franklin Plumbing exceeds expectations. They answered all my questions, gave me good advice, and will fix my problems. Great company, great service, at a reasonable price.

Franklin Plumbing is top dog in our book. We called for a leaking toilet valve from Fairfield County, and they were here within 40-45 minutes. That's pretty outstanding. Their rep, Elias, could not have been more informative, pleasant, or professional. We are so happy with their performance and pricing.

Jantonio did an awesome job. Was friendly, answered all my questions, and showed me each step of the way what he was doing. Many thanks to him and Franklin Plumbing.

My technician, Franklin, located our issue and had it resolved in under 15 minutes. He was on time, personable, respectful and overall a pleasure to work with. Company as a whole got us back in business with our plumbing issues very quickly with short notice on a Friday afternoon. I will definitely use this company again for my commercial business plumbing needs. Residential if I have a need also! Thank you!! 5 stars earned and then some.

They are absolutely wonderful! JC and Eli were absolutely understanding to our family needs. JC did a wonderful job. Eli is great! After another plumber messed up our drain switch, Eli recommended new type of switch . It's perfect! Thank y'all. We will be using you in the future.

Elias is a great plumber. I had a problem underneath my kitchen sink and he found the problem quickly. The faucet bracket was corroded and I needed a new faucet. Finding something to fit the holes in my countertop was difficult and the old faucet was no longer manufactured. I found a suitable replacement on line at Lowes and was given the opportunity to go purchase it and Eli came back to install it. He had Jared with him and I could hear Eli explaining things to him - he is a caring mentor. Shortly after he left I was showing the new faucet to my husband. It is a swivel for two sinks and saw the seating needed to be adjusted. I called and spoke with Sonya and Eli and Jared were back in just a few minutes to adjust.
Price was reasonable and communication with the company on technicians arrival was super .

Franklin Plumbing! is the Place to call for your plumbing needs. Very polite and personal, on time, explains the problem and the plan to fix it... and Jantonio answered all my questions. He does great work and represents Franklin Plumbing in a mighty fine way. Will definitely recommend Franklin and will call them again when needed.

Dakota Tierce was my technician today. He was awesome! He was prompt, polite, and very informative. I always have positive experiences with Franklin Plumbing. I highly recommend their services.

Tony was very down to earth but yet very professional. I appreciate his knowledge about the task at hand and a willingness to get the job done about what I needed to get done. Would recommend him on any day. Good employee frfr and would recommend Franklin Plumbing for myself and others because of him

After finding old water damage during a demolition and not being able to completely turn off the water supply lines. I called to replace the supply line control valves. Quick, professional, friendly. Thanks Franklin