1-800 Water Damage of Cincinnati/Dayton OH

Jordan, Jennifer and their team went over and above to help me through a very tough situation. They were at my house within hours of my phone call. Their work was thorough and meticulous. I appreciated their integrity, compassion and empathy from start to finish. I would highly recommend this company, and team, for anything you need done!

Perfect!! Flooded kitchen and finished basement with most of the basement ceiling in the floor, standing water on an already soaked carpet. These days, whenever I find a company this professional and trustworthy I'm always amazed. Jason and his crew were here ASAP and immediately started/completed the work to remove all of the water and damaged areas. They came back promptly every day to do moisture checks and kept me informed of everything in detail. I wouldn't trust anyone else to handle the restoration piece of the work that is ahead. His knowledge of how to deal with the Insurance company and his honesty convinced me that he was the guy for the job. You just can't expect more from a service provider than I've gotten from him and his crew. I am confident that another great review will be coming after the restoration is complete.

UPDATE!! As mentioned in the previous review, I'm back after asking Jason and crew to handle the restoration work. The professionalism with which the work was was performed was at the same level as the cleanup effort. The "lead" contractor (Mike) was out here EVERY day, and was simply a workhorse. Not only doing HIS work, but running herd over the flooring crew (subcontractor), which was the only part of the job that presented any issues. But as soon as Mike noticed any issues with their work, he was all over them and it was immediately corrected. It was obvious that he and Jason both considered some of the work not up their standards, and it was corrected promptly. At the end, Jason even sent out a crew to give the new hardwood flooring a good cleaning. You just can't ask for more than Jason and his people give you. There is no indication that a flood ever occurred. The drywall, the paint, the appliance installation, carpet & hardwood all look fantastic. I hope I never NEED Jason and his company again, but if I do I won't hesitate to make that call. If only all businesses took this much pride in craftsmanship! Thank you SO much Jason, Mike, Louisa, David & Junior!!

We had a flood a couple of years back and ended up with a pretty major case of mold in our basement. We got several quotes from mold remediation companies and decided to go with 1-800-WATER DAMAGE because they really seemed to know their stuff (we worked with Jordan). They were fantastic! Not only did they do a really good job removing and remediating all the mold in the basement, they were punctual (always called when they were a half hour away), polite, hard working and efficient. My dog even liked the workers who came to the house, and he doesnt like anyone. 1-800 WATER DAMAGE did a great job for us, and I would recommend them to anyone in need of water restoration or mold remediation services.

Tyler B. did an excellent job! He kept me informed, explained things, and arrived when he said he would. I would give him more than 5 Stars if that was possible. He was not only professional, he is also personable. He was easy to deal with and kept a smile. What a bright spot to the day.

Everyone at 1-800-Water Damage has been fantastic to work with. From the owner of the company to the field specialists who cleaned and remediated our water/mold issue, everyone at the company treated us with care, concern and a genuine drive to complete the job thoroughly, without cutting any corners. I wouldnt hesitate to trust them again if we find ourselves with another unfortunate water damage situation, and they will be the first company I recommend to family and friends.

Hurricane Ida blew through our neighborhood, took apart the roof, it rained in our attic and then soaked the walls celings and then into the under flooring. Wyatt and Amanda explained everything to us in a way that made us comfortable. We let them know we had never had this happen while owning our home. They made sure we understood how the entire process works, some with different ways, but how your rebuild will be easier if 800waterdamage comes in to gut and dry out your home and other services. This 800waterdamage makes sure no mold will grow. I recommend this company not only to homeowners, but also businesses for the protection of your assets, and Good old fashioned Personal Customer Service!!!

I was truly overwhelmed by the damage done to our home. However, these folks sure made part of the process smooth. They were so kind and hard working. Lucia was amazing. This sweet young lady hauled some big pieces of equipment into our home and even went into the crawl space to ensure all the damage was addressed. Would I use them again without a doubt I will continue to recommend them and if ever needed Ill sure use them.

We had a flood in our master bathroom 3 days after we had a new LVP installed. The water ran downstairs through the floor to the basement. Jason was here within an hour of our phone call. He assessed the damage and had a team here within 2 hours. Much of the floor had to be removed. The moved furniture, boxes, covered our furniture with plastic. They cleaned up all the dust with their own equipment, brought in fans, heaters, and professional dehumidifiers. David and his helper visited every day until it was dry. He called to make sure the time was convenient and called again when he was 25 minutes away. I cannot say enough good things about this company. They did exactly what they said they would do on the timeline they said they would. SERVICE, PROFESSIONALISM, and EXPERISE! They exceeded our expectations!

My elderly parents had a minor water leak from their ice maker/water dispenser in their refrigerator. The team at 1-800 Water Damage handled this remediation like it was the most important project they had. During this process my father passed away. The compassion and understanding that they showed my family was above and beyond anything I could have expected. In my opinion, their professionalism and compassion speaks to their integrity and commitment to doing right by the client. I highly recommend everyone to use 1-800 Water Damage for whatever remediation project you might have.

We had a leak that went down the wall and onto our guest bedroom carpet. David and Louisa were extremely professional and knowledgeable. They were very respectful and efficient and a pleasure to work with. They did an amazing job with the carpet cleanup and made sure their was no mold or a continued leak. Would absolutely recommend. Thanks for the great work.

1-800 Water Damage came to my rescue after our building leaked sewage water into our apartment. After their incredible work on redoing our bathroom, we hired them again to fix our wall in our unit. We will continue to hire this crew for their incredible work! They are such a great business to work with, and they really transformed our bathroom and our wall. Thank you Jason and Michael!

David was fantastic! The basement flooded a week before we were supposed to move in. He and the team were very professional and very thorough. They put our minds at ease. Impressed with the quality of their service and attention to detail. He would take the time to explain each step of the process. Definitely recommend the company to anyone facing these unfortunate circumstances

During the Polar Vortex of 2019 we had a sprinkler pipe burst and flood one of our offices with 300ish gallons of water. Due to the busy time of year, a lot of the disaster mitigation companies were couldn't fit us in for about a week. Jason and his team were able to get out in about an hour to start the cleanup.

They handled everything, from the initial dry-out, getting contractors set up to perform repairs, to working with our insurance directly so we didn't have a ton of paperwork to mess with. The building owner wanted it to look like nothing ever happened in a two week time frame, and these guys pulled it off. I will definitely call them up again if the need arises.

No one wants to deal with water damage, especially in a home you've owned less than a week, but Jason and his team did a magnificent job of putting my house back together. I truly enjoyed working with Jason and his team. Thank you for your kindness and everything you did!!!!

We worked with a 1-800-Water Damage crew from Cincinnati, Ohio, immediately following Hurricane Florence. At each step, the professional, yet personal, approach was apparent. Our beautiful North Carolina home was hit with wind, rain, and flood damage. Jason Byrd and his team gave more than we expected, and certainly more than our neighbors received from other mitigation companies. The support did not stop after the house was dry and the next step was ready to begin; they continued to work with our insurance company, reinforcing our position regarding the extent of damage due to wind and rain, to help us receive maximum payments. Without hesitation, we recommend this company.