Exceptional care of our customers is our #1 goal
At Plano Maintenance, we take pride in our commitment to providing exceptional service and unparalleled expertise in the HVAC industry. With over 20 years of experience in repairs and maintenance for HVAC systems, we have established ourselves as one of the leading HVAC companies in the Plano area. Our family-owned and operated business is dedicated to delivering top-notch products and services that meet the highest standards of quality and professionalism.
Our Story
Founded in November 1999 by Stephen Hansen Sr., Plano Maintenance started as a general maintenance company in Plano, Texas. Steve Sr.'s extensive background in the U.S. Navy, where he spent 22 years and retired as a Senior Chief, laid the foundation for his ability to lead and manage a team. After working as the Maintenance Manager for Chrysler Motor Corporation in Toledo, Ohio, Steve Sr. decided to start his own business.
Our Philosophy
At Plano Maintenance, our primary goal is to take exceptional care of our customers. We believe that honesty, reliability, and attention to detail are the keys to building long-term relationships with our clients. Our commitment to excellence has enabled us to grow and thrive as a referral-driven company, with approximately 60% of new customers coming from word-of-mouth referrals.
Services
We offer a range of services that cater to both residential and commercial clients. Our expert technicians are trained to diagnose and repair air conditioning and heating systems, as well as perform routine maintenance to prevent breakdowns. Additionally, we provide competitive pricing for window replacement services, using high-quality locally manufactured products.
Testimonials
At Plano Maintenance, we take pride in our customer satisfaction. Here's what some of our clients have to say:
- "Nothing fun about your A/C going down in July, but Plano Maintenance made it all better. Called on Tuesday morning and Steve was at our house in a few hours. Unit was 16 years old so we went with replacement. COVID and the TX freeze has made finding equipment very difficult but Steve found one in Shreveport, shipped it over, and installed it Friday morning! Excellent timely service, quality install, and all at a fair price. Would highly recommend!" - RP Gross
- "Great customer service - Steve is always quick to answer questions about my HVAC system and he comes out twice a year for inexpensive routine maintenance to keep it running perfectly all year round. Would definitely recommend the company!" - Betsy R.
- "Steve is super efficient - punctual, patient in answering questions/explaining repairs, quick to diagnose/repair the issue, and effective in explaining what needs to be considered for the future. THANKS, Steve! Jean S.
Get in Touch
Reach out to us at (972) 877-0155 to schedule your appointment or learn more about our services. We look forward to serving you!
Overall Impression
The reviews for Plano Maintenance are overwhelmingly positive, with every reviewer giving a perfect 5-star rating. The reviewers praise the company's professionalism, punctuality, and excellent service.
Punctuality and Communication
Many reviewers mention the company's prompt response time, with some saying they were attended to quickly, even during hot Texas temperatures. The reviewers appreciate the company's ability to set up appointments efficiently and communicate effectively throughout the service.
Quality of Work
The reviewers are impressed with the quality of work, citing efficiency, attention to detail, and excellent installation. Some mention that the new systems have made a huge difference in their homes, with one reviewer noting a significant reduction in their utility bills.
Professionalism and Integrity
Recurring themes include the company's professionalism, honesty, and integrity. Reviewers appreciate the transparent billing, transparent pricing, and Steve's willingness to explain the systems and make practical recommendations.
Additional Services
One reviewer mentions the company's window replacement services, with another praising the company's new window installation. Another reviewer highlights the company's expertise in HVAC maintenance and repair.

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