How do you want to be treated? That's the way we want to treat you!
At OMNI Fire & Security Systems, we're dedicated to providing top-notch security solutions to homeowners and businesses in the Houston, TX area. With over 30 years of experience, we've established ourselves as a trusted and customer-oriented security company, committed to delivering exceptional service and support.
Our Story
Founded in 1987, our purpose was to offer an alternative to giant nationwide companies, providing a locally owned and operated solution for the people of Houston and Harris County. We're proud to be a Texas Veteran-owned and operated business, and we're committed to giving back to our community through our donations to H.O.P.E. Haven, an organization that assists the homeless and unemployed in getting back on their feet.
Our Services
Our team of experts is dedicated to installing, monitoring, and servicing a range of security systems, including fire alarms, security cameras, card access systems, and network video systems. We're authorized Honeywell dealers, and we offer 100% wireless security systems that require no electrical power, phone line, or internet service, yet provide video clips and 24-hour monitoring by live central station operators. We also provide permit assistance, voice over IP phone service information, and live video servers for our commercial customers.
What Sets Us Apart
Unlike national competitors, our 24-hour monitoring center is located in San Antonio, Texas, providing a secure and reliable service that's less prone to outages and failures. Our focus is solely on the Greater Houston area and surrounding counties, allowing us to provide personalized service and support to our customers. We're proud to have worked with prestigious clients such as Chevron, La Fitness, and the Houston Police Department, and we strive to maintain the highest level of customer satisfaction and support.
Our Mission
At OMNI Fire & Security Systems, we're committed to making it easy for our customers to get service or an estimate, providing a consultation and estimate at no charge. We're dedicated to serving our customers' needs on an everyday basis, and our high level of customer service and support is why our long-time customers count on us for their peace of mind. Our motto is simple: "How do you want to be treated? That's the way we want to treat you!"
Overall Experience with Omni Fire and Security
Omni Fire and Security has received a mix of positive and negative reviews from its customers. While some customers have had a satisfactory experience with the company, others have expressed disappointment and frustration.
Positive Experiences
Many customers have praised the company's customer service, citing friendly and helpful staff, prompt response times, and efficient installation and maintenance of security systems. Several reviewers have mentioned the professionalism and expertise of the installation crew, including technicians like Roy and James. Customers have also appreciated the company's willingness to resolve issues promptly and efficiently.
Negative Experiences
On the other hand, some customers have reported negative experiences with Omni Fire and Security. One customer had a catastrophic experience with the company, citing poor installation and unprofessional technicians. Another customer was disappointed with the company's response time, stating that they never received calls back or answers to their queries.
Key Strengths and Weaknesses
Omni Fire and Security's strengths include its friendly and helpful customer service, prompt response times, and efficient installation and maintenance of security systems. However, the company's weaknesses include inconsistent technician knowledge and skills, as well as poor response times and unprofessional behavior from some staff members.
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