Business Details
23 Years
experience
Military Moving Experts in Jacksonville, FL
Total Military Management was founded in 2003 with a mission to enhance the military relocation experience by connecting Department of Defense-approved transportation providers with service members. As a non-asset-based logistics company, we leverage a network of trusted partners to deliver seamless household goods relocation services worldwide. Our success stems from prioritizing exceptional customer service, operational efficiency, and continuous improvement driven by customer feedback. With over 200 employees and a proven track record of managing more DoD moves than any other entity, we maintain industry leadership through innovative processes and technology. Our team's deep expertise in military logistics ensures compliance with regulatory requirements while exceeding service member expectations.By eliminating overhead costs for transportation providers and accelerating claims resolution, we create value for both partners and taxpayers. Our commitment to excellence extends beyond operations through TMM Cares, our 501(c)(3) foundation supporting local communities. Recognized as a Best Place to Work for eleven consecutive years, we foster a culture of servitude and collaboration that drives sustained growth. Our executive leadership combines decades of logistics experience with a passion for improving military family transitions globally.
Services
Military Move Coordination
Shipment Management
Customer Service Support
Claims Processing
Software Solutions
Details
- Year established: 2003
Highlights and features
- Proven service methods improve customer satisfaction scores for military moves
- 24/7 customer service support through integrated software platforms
- Innovative processes reduce claims settlement times by 35% vs industry standards
- Access to 409 hauling capacity and industry-leading management systems
- Exclusive focus on DoD household goods logistics without competing with partners
What people say
Best crew
Excellent service
Respectful and timely
Outstanding move
Smoothest move
Services
Military Move Coordination
Managing Department of Defense household goods relocations through a network of approved transportation providers. Our coordination covers all move phases from award to delivery, ensuring compliance with military regulations while maintaining high customer satisfaction scores. We provide single-point-of-contact support for military families during relocations.
Shipment Management
Overseeing DoD shipment operations using integrated software platforms that track progress and facilitate communication between service members and transportation providers. Our system enables real-time updates and documentation management throughout the relocation process, ensuring transparency and accountability for all stakeholders involved in household goods shipments.
Customer Service Support
Providing dedicated customer service representatives who guide military families through the relocation process. Our team offers personalized support, addresses concerns, and facilitates problem resolution during moves. We maintain high service standards through regular training and performance monitoring to ensure positive relocation experiences for service members.
Claims Processing
Handling claims for damaged or lost items during military moves with expedited settlement times. Our specialized team manages the entire claims process from submission to resolution, working closely with transportation providers to ensure fair compensation while maintaining compliance with DoD requirements for household goods claims.
Software Solutions
Developing and maintaining integrated software systems for managing military relocations. Our technology enables efficient communication between service members, transportation providers, and DoD officials while facilitating customer satisfaction surveys. The platform streamlines operations and improves transparency throughout the relocation process for all stakeholders.
People
Matt Connell
CEO
Co-founder with extensive logistics industry experience, previously working in business development for national logistics companies. Holds a Bachelor of Science in Business Management from Valdosta State University. Recognized with multiple awards including Jacksonville Business Ultimate CEO and Entrepreneur of the Year.
John Callihan
CFO
Brings financial expertise from previous roles at AMPORTS and Deloitte & Touche. Earned degrees in Accounting and Spanish from Mercer University while playing baseball. Combines transportation logistics financial experience with public accounting background to manage TMM's financial operations effectively.
Leah Preston
Senior Vice President, Customer Service & Claims
Over 15 years logistics experience, previously in customer support roles at Merrill Lynch. Holds a Bachelor of Science in Business Management from University of Tampa. Focuses on improving customer service standards and claims resolution processes for military relocations.
David Sparks
Vice President, Hauler Operations
Started at TMM as intern in 2008, promoted to VP in 2021. University of North Florida graduate with business administration degree. Manages hauler operations while supporting community initiatives through TMM Cares and Ronald McDonald House charities.
Nick Jones
Vice President, Priority Shipments
Former U.S. Navy service member with experience supporting military operations. Holds Bachelor of Arts in History from University of North Florida. Focuses on priority shipments and customer engagement, leveraging military service understanding to improve relocation services for service members.
Questions
What does DPS stand for and what does it do?
DPS stands for Defense Personal Property System, a centralized platform for managing military household goods shipments between service members, PPSOs, and transportation providers.
What are the required move availability hours?
Service members must be available between 8:00 a.m. and 5:00 p.m. (0800-1700) during move days for coordination and access.
How should I prepare appliances for moving?
Empty, defrost, and clean refrigerators/freezers at least two days before moving. Disconnect all appliances like washers, dryers, and stoves prior to pack date.
What items require special preparation?
TVs must be disconnected and unmounted, hanging items removed from walls, and outdoor equipment like playsets dismantled before crew arrival.
How are claims handled?
Claims receive priority processing with average settlement times 35% faster than DoD requirements through dedicated claims specialists and streamlined procedures.
What areas do you service?
We manage military relocations worldwide through our network of DoD-approved transportation service providers for both domestic and international moves.
