Your comfort is our priority, get the best service in town!
Expert Climate Control & Plumbing Solutions in Phoenix, AZ
911 Heating & Cooling empowers residents and businesses in the Phoenix area to optimize temperature control and enjoy comfortable indoor environments. We offer comprehensive services to diagnose, repair, and maintain all aspects of your heating, cooling, and plumbing systems.
Heating & Cooling
- Installation and Repair: We handle everything from routine tune-ups and filter changes to complex repairs and installations of furnaces, air conditioners, and heat pumps.
- Emergency Repair: Faced with a sudden cooling or heating emergency? Our technicians are available 24/7 to ensure swift restoration of comfort in your home or office.
- Maintenance Programs: Maintain optimal performance and prevent costly breakdowns through our tailored maintenance plans.
Plumbing
- Leak Detection & Repair: We locate and fix leaks promptly and efficiently, preventing damage to your property.
- Drain & Sewer Cleaning: Eliminate clogs and maintain drain flow with thorough cleaning services.
- Water Heater Repair & Installation: Ensure reliable hot water supply with professional installation, repair, and maintenance of your water heater.
Why Choose 911 Heating & Cooling?
We believe in:
- Quality: We use high-quality parts and materials to ensure lasting, reliable solutions.
- Transparency: We provide accurate estimates, clear communication, and upfront pricing.
- Customer Service: Our team is dedicated to exceeding expectations with exceptional customer service and personalized attention.
- Experience: We are licensed, bonded, and insured with years of experience in the industry.
Our Commitment
We are committed to offering reliable and efficient solutions for all your climate control and plumbing needs in the Phoenix area. We value your satisfaction and prioritize delivering exceptional customer experiences.
Let us help you achieve comfortable temperatures and optimize your home comfort! Contact us today for a free consultation and personalized quote.Overview
The reviews are overwhelmingly positive, with the majority of customers expressing satisfaction with the services provided by 911 Heating, Cooling & Plumbing. The company is praised for its professionalism, fairness, and efficiency.
Positive Experiences
Many customers have reported positive experiences with the company, citing prompt and efficient service, reasonable prices, and friendly technicians. Some customers have expressed gratitude for the company's willingness to go above and beyond to resolve issues, even when the problem was complex or unexpected.
Key Strengths
- Professionalism: Technicians are knowledgeable, courteous, and respectful of customers' time and property.
- Efficiency: Jobs are completed quickly and efficiently, often exceeding customers' expectations.
- Fairness: Prices are reasonable, and the company does not try to upsell or take advantage of customers.
- Customer Service: The company is responsive to customer needs, and technicians are willing to explain the work being done and provide guidance on maintenance and repairs.
Negative Experiences
Two customers have reported negative experiences with the company. One customer was unhappy with the service provided, feeling that the technician was unclear about the work being done and that the company did not follow through on its commitments. Another customer was upset about a miscommunication regarding the scope of work and the charges associated with it.
Key Weaknesses
- Communication: There were instances where communication broke down, leading to misunderstandings and frustration.
- Scope of Work: There were instances where the scope of work was not clearly defined, leading to disagreements about what was included and what was not.
